Kelsey Micaela Smith
Johannesburg
Summary
As an ambitious and dedicated professional, I bring a wealth of experience and a proactive approach to any team. With a background in both sales and customer services I thrive in dynamic environments where creativity, collaboration, and innovation are encouraged.
The journey in the professional world has equipped me with a versatile skill set. Whether it's leading a team to achieve targets, solving complex problems, or fostering strong client relationships.
Moreover, strong communication skills, coupled with a knack for building rapport with colleagues and clients alike, have been instrumental in driving successful projects and initiatives. Thriving in collaborative environments where diverse ideas are valued, and constructive feedback is embraced as a catalyst for improvement.
If you're seeking a motivated and adaptable team player who is passionate about driving success, I would welcome the opportunity to discuss how my background and skills align with the organization's goals.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Sales Representative
Hello Group
Johannesburg
03.2021 - 02.2024
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Expanded customer base through cold calling, networking, and relationship building.
Sales Consultant
Cornerlife
Johannesburg
06.2020 - 12.2020
- Increased overall revenue targets sales by 20% through effective salesmanship and great negotiation skills.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Presented revenue savings by using interactive materials such as videos, charts and slideshows.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Increased referral business by establishing strong rapport with existing clients, leading to positive word-of-mouth recommendations and expanded customer base.
- Monitored customers for signs of security concerns and escalated issues to management.
- Retained consistent client base by conducting market research to develop brand strategy.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Managed efficient cash register operations.
Bookkeeper
Interscope Advisory
Johannesburg
05.2019 - 10.2019
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Reconciled and corrected issues with financial records.
- Reported financial data and updated financial records in ledgers and journals.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Input financial data and produced reports using SAGE
- Assisted in the development of internal controls to safeguard company assets and prevent fraud.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Dispatch Manager
The Woodhouse
Johannesburg
03.2017 - 12.2018
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Reduced response times with effective dispatcher training and timely decision making.
- Assisted in resolving customer complaints and grievances.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Gathered feedback from various stakeholders – such as drivers, customers, warehouse staff – to identify areas of improvement within the dispatch process.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Monitored flow of paperwork and directed information to appropriate departments.
- Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
Hairstylist
The Treat Hair Salon
Johannesburg
04.2014 - 10.2016
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Developed creative techniques to provide clients with latest hairstyles.
- Demonstrated thorough knowledge of all salon products and services.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Processed payments, entering sales in register for prompt customer service.
- Offered professional cuts, color services and extensions to salon customers.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Education
High School Diploma -
Silver Oaks Secondary School
Johannesburg, South Africa 01.2013 - 11.2013
Skills
Problem-Solving
undefinedTimeline
Sales Representative
Hello Group
03.2021 - 02.2024
Sales Consultant
Cornerlife
06.2020 - 12.2020
Bookkeeper
Interscope Advisory
05.2019 - 10.2019
Dispatch Manager
The Woodhouse
03.2017 - 12.2018
Hairstylist
The Treat Hair Salon
04.2014 - 10.2016
High School Diploma -
Silver Oaks Secondary School
01.2013 - 11.2013
Similar Profiles
Zintle MadononoZintle Madonono
Junior Team Leader at Hello GroupJunior Team Leader at Hello Group
Mosa JacaMosa Jaca
Compliance Administrator at Hello GroupCompliance Administrator at Hello Group
Nkululeko NtombelaNkululeko Ntombela
Junior Financial Accountant at Hello GroupJunior Financial Accountant at Hello Group