Kelly Novuka Tula

• Prepared detailed QA checks and presented recommendations to the senior.
• Supported timely, course content quality release through quality assurance and quality control.
• Performed quality investigations, identifying key development strategies and supporting idea implementation.
• Acted as the primary liaison between the quality assurance department and content technologist, ensuring seamless communication and coordination.
• Reviewed and updated the Quality Assurance checks/QuART documents to align with evolving e-learning programs needs.
• Coordinated and participated in internal trainings for different Learning Management Systems.
• Recently did Quality Control for various university online programs under the Senior QA Executive's supervision.

• Implement new course content updates, enhancing learning experiences and improving overall user engagement.
• Coordinated cross-functional teams to successfully launch multiple online programs, ensuring timely project delivery and stakeholder satisfaction.
• Participated in training materials for quality improvement, resulting in increased efficiency and improved onboarding processes for clients.
• Followed faculty instructions to deliver excellent online learning experience for students and lectures.

• Monitored and analyzed course feedback, implementing changes to enhance the educational experience.
• Coordinated course schedules and resources, ensuring timely delivery of educational programs and enhancing student engagement.
• Reviewed and updated courses annually, maintaining relevance and compliance with academic standards.
• Managed communications between faculty and students, fostering a collaborative environment that improved course satisfaction.

• Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.
• Confirmed payment arrangements and finalized customer payment dates and contact information.
• Achieved debt collection targets in line with agreed deadlines.
• Chased up overdue payments to offer assistance in difficult situations and set up payment plans.
• Scheduled late payments based on debtor's financial situation and company policy.

• Assisted in serving food and beverages, ensuring timely delivery and enhancing customer dining experiences.
• Maintained cleanliness of dining areas, contributing to a welcoming environment for guests and staff.
• Supported team members during busy shifts, fostering effective communication and collaboration among staff.
• Prepared and restocked supplies, ensuring readiness for service and minimizing downtime during peak hours.

This was a casual role for weekends and holidays.