Kelly Maree Van Der Vent
Administrative Assistant
Cape Town,WC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Administrator
Matte Black Motors
04.2022 - 08.2023
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Quality Assurance Analyst
Mutual Financial Analysts
01.2014 - 12.2016
- Implemented automated testing solutions to reduce manual effort, increasing overall efficiency within the QA team.
- Developed custom test scripts tailored specifically to each application''s unique requirements, resulting in more accurate assessments of performance capabilities.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Identified risks associated with software changes, mitigating potential issues through careful analysis and proactive communication with stakeholders.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Mentored and coached team members on QA topics and strategies.
- Advised developers on problems with databases, performance and other issues.
- Kept scripts and test cases updated with current requirements.
Sales Agent
Mutual Financial Analysts
09.2012 - 12.2013
- Streamlined sales processes, implementing time-saving strategies that boosted productivity.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Enhanced product knowledge through continuous training and professional development opportunities.
Education
BBA - Public Administration
University of The Western Cape
Cape Town, South Africa 04.2001 -
Skills
Customer Service
Staff Management
Resource optimization
Executive Support
Program Oversight
Office Administration
Events Coordination
Presentation Creation
New Hire Onboarding
Employee Supervision
Timesheet Processing
Policy writing
Expense Monitoring
Schedule Coordination
Work Planning and Prioritization
Document Management
Goal Setting
Data Confidentiality
G Suite
Administrative Support
MS Office
Job Costing
Resourceful and Analytical
Multi-Line Phone Systems
Issue Research
Organizational Skills
Problem-solving abilities
Multitasking Abilities
Timeline
Administrator
Matte Black Motors
04.2022 - 08.2023
Quality Assurance Analyst
Mutual Financial Analysts
01.2014 - 12.2016
Sales Agent
Mutual Financial Analysts
09.2012 - 12.2013
BBA - Public Administration
University of The Western Cape
04.2001 -