KELLY ZARA LUO

Council Accounts & Payments Trustee and Director Communication Financial Administration & Petty Cash Administrative Duties Contractor & Supplier Management

Ensure all recurring payments are accurately set up and managed within the WeconnectU platform.

Process payments by converting draft payments and approving recurring payments, in line with resolutions (automatic or Trustee-approved), ensuring they are completed within due dates.

Responsible for the accurate allocation and payment of council accounts (e.g., COJ) across properties within the assigned portfolio. These payments must be loaded between the 1st and 5th of each month.

Ensure recurring transfers to maintenance reserve accounts are completed by the 12th of each month.

Notify Trustees/Directors of Acknowledgement of Debt (AOD) agreements that require reinstatement, including securing a General Power of Attorney when necessary.

Engage with Trustees and Directors regularly to confirm service delivery and address outstanding action items.

Attend Trustee meetings when required and compile detailed minutes, ensuring draft minutes are submitted to the board within seven days.

Initiate and monitor top-up payments to Estate Manager's petty cash cards as required.

Manage journal entries for insurance claim payouts and bill excess amounts directly to owners levy accounts.

Prepare and process draft letters to owners, including the issuing of fines in accordance with the Body Corporate Rules.

Obtain quotes for auditors for upcoming AGM's

Ensure day-to-day administrative tasks are completed within the turnaround times set by company policy.

Manage insurance claims from submission to payout, including coordination with stakeholders.

Draft and issue formal communications to owners and residents as required on WCU.

Ensure compliance is up to standard i.e budgets, audits, fire certificates are loaded to WCU for monthly KPI tracking.

Loading of Adhoc payments aside from recurring payments

Coordinate with suppliers and contractors to ensure accurate invoice submission.

Load contractors and suppliers onto WCU in preparation for audits, ensuring compliance with required documentation and approvals.

• Company Overview: SECTIONAL TITLE
• The main purpose of the role performed is to support the Community Scheme Manager in an analytical and administrative capacity
• Performing most tasks independently
• The latter includes monitoring the portfolio, creating spreadsheets in and on excel/MS Word and main portals called Qdocs & Unibase (Unique) which was 2 systems consolidated and merged to obtain and load data.
• Preparing Director Meetings, AGM & SGM packs
• Having to work alongside internal middle office and external fund administrators/ auditors to generate ad-hoc investment reports, levy statements, budgets, AFS
• Answering calls and emails daily within the required time frame
• Loading of infringements and Legal Fees to owner’s levy accounts
• Reporting to the National Attorney Debt Collector Manager on Legal fees raised to owners levy accounts.
• Contacting service providers to request monthly invoices for payment or following up on outstanding matters.
• Drafting payment schedules for the Estate Managers to approve
• Attending to proforma invoices for Body Corporate Staff monthly payroll
• Attending Trustee/Director Meetings within office hours with the Community Scheme Manager
• Drafting letters to owners and sending general circulars, when required and necessary
• Portfolio valuation just over 25 Body Corporates with 2 large Estates
• SECTIONAL TITLE

• Company Overview: SECTIONAL TITLE
• The main purpose of the role performed is to support my Portfolio Managers in an analytical and administrative capacity
• The latter includes monitoring the portfolios, conducting research & spreadsheets in and on excel/MS Word and main portal called SLNet
• Preparing AGM & SGM packs
• Having to work alongside internal middle office and external fund administrators to generate ad-hoc investment reports, levy statements, budgets, AFS
• Answering calls and emails daily within the required time frame
• Dealing with the portfolio's own maintenance alongside the respective brokers to ensure claims are processed on timeously
• Contacting COCT to request monthly invoices for payment or following up on outstanding matters, logging queries with the COCT
• Drafting letters to owners and sending circulars, when required and necessary
• Portfolio valuation just over 40 Body Corporates with an estimate of 900 owners which has further scales down to 30 Body Corporates with an estimate of 750 owners
• SECTIONAL TITLE

• The main purpose of the role performed is to support my Portfolio Manager in an analytical and administrative capacity.
• The latter includes monitoring the portfolios, conducting research & spreadsheets in and on excel.
• Preparing AGM & SGM packs.
• Having to work alongside internal middle office and external fund administrators to generate ad-hoc investment reports, levy statements, budgets, AFS.
• Answering calls and emails daily within the required time frame.
• Dealing with the portfolio's own maintenance alongside the respective brokers to ensure claims are processed on timeously.
• Contacting COCT to request monthly invoices for payment.
• Drafting letters to owners and sending circulars, when required and necessary.
• Portfolio valuation just over 30 Body Corporates with an estimate of 700 owners.

• Main duties performed: Answering the switchboard and taking messages for Stobel
• Liasing with clientle regarding orders and sending the necessary documentation when requested
• Processing credit notes/entries, goods received notes, purchase orders as well as uploading certificates of analysis in and on teamdesk
• Debriefing & scanning of respective tripsheets along with processing of waybills to and from JHB
• Filing all Delivery notes/purchase orders processed by Stobel and reporting to the Senior Admin

• Company Overview: SECTIONAL TITLE
• Main duties performed: Answering the switchboard and taking messages for both Intersect Sectional Title Services Pty & Spire Property Management.
• Filing all payment requisitions issued by the Intersect Creditors Administrators and reporting to the Operations Manager.
• SECTIONAL TITLE

• Retrenched due to COVID 19), Main duties performed: FICA, Banking, assisting with audits, bank reconciliation, emails, answering calls and liaising with clientle
• Assiting with movement of deposits from general ledgers to new leasing client accounts
• Meeting and liasing with attorneys to review client debtor reports
• Conducting spreadsheets in and on excel/MRI database, auditing and accounting for financial year ends/close off
• Processing of monthly debit orders as well as loading new recipients on FNB
• Reporting directly to the Financial Director/Chief Operations Officer
• Portfolio valuation just over R10 billion with monthly debtors collection estimate at R121 million.

• Main duties performed: Loading and executing new vendors on the bank and processing payments, banking, assisting with audits, bank reconciliation, emails, answering calls and liaising with clientle
• Capturing of insurance claims and processing all creditor details on MRI data base so all creditors are paid by eft , filing and metro filing, Preparing and checking of the payment requisitions to ensure that the invoice numbers, entity numbers and account codes are correct
• E-mailing of remittances/proof of payments to suppliers where required once payment has been made
• Collating & stamping of all payment documentation so that it is ready for authorisation
• Meeting and liasing with attorneys to review client reports
• Conducting spreadsheets in and on excel/MRI database, auditing and accounting for financial year ends/close off.

• Main duties performed: Initiating Sales strategies, consulting with customers regarding health, beauty and skincare
• Actively involved in assisting customers through knowledge and understanding of beauty and health
• Driving beauty sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.