Kelly Thomas

• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in hiring and training of team members.
• Developed and maintained relationships with customers and suppliers
• Interacted well with customers to build connections and nurture relationships.
• Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
• Worked effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Proven ability to learn quickly and adapt to new situations.
• Resolved problems, improved operations and provided exceptional service.
• Applied effective time management techniques to meet tight deadlines.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Oversee all staff (for four different stores) as well as fully managing an online store.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Identified issues, analyzed information and provided solutions to problems.

Business Owners

Sarah Jane / Cecil Bosman

072 614 9458 / 082 056 7297

• Managed planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Maintained visitor log for entering and leaving facility for security purposes.
• Routed incoming mail and messages to relevant personnel without delay.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed all communication with staff, client and business partners
• Stock Management
• Worked on Pastel Accounting and facilitated all Processing of goods on Pastel (Cutwork of garments, Prep work and all finished goods)
• Managed online store sales and delivery with all business partners and couriers

Rob (Managing Director): 087 151 4883
Vanessa (Finance Manager): 087 151 4883

My primary role was to support the store manager in various aspects of store operations. This included, assisting with team leadership, staff training, customer service, inventory management, visual merchandising, sales monitoring, administrative tasks, problem-solving, and ensuring compliance with health and safety regulations. Overall, your contribution helps maintain the smooth functioning of the store and ensure a positive shopping experience for customers.

As the top achieving sales associate for three consecutive years, my role has been focused on consistently surpassing sales targets through exceptional customer service and effective sales strategies. I've built strong relationships with customers, anticipated their needs, and provided personalized recommendations to enhance their shopping experience. Additionally, I've contributed to maintaining store presentation, assisted with inventory management, and actively participated in team meetings and training sessions to continuously improve my skills and knowledge. My dedication and performance have been instrumental in driving the success of the sales team and the overall profitability of the store.