Summary
Overview
Work History
Education
Skills
Interests
travelling , reading and socializing
Timeline
Generic

Kelly Msimango

Vanderbijilpark

Summary

Knowledgeable and dedicated customer service professional with extensive experience in gambling industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Team Leader

Pepeta Bets
12.2022 - 09.2023
  • Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Streamlined team processes for increased efficiency and productivity.
  • Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.

Online System Admin

Sepels Bests Bets
09.2019 - 02.2022
  • Maintained a high level of professionalism and confidentiality while working on sensitive client systems, earning trust and fostering long-term relationships.
  • To respond to customer queries, escalate to technical support ensure professional support to clients attend to work stream urgent calls .
  • Use our knowledge of company service , product and policies to assist with enquiries complaints or problems.
  • Make allocation deposits to client accounts, respond to payment queries , FICA documentation and frequently giving feedback.


Supervisor Gambling Shop

Sepels Best Bets
02.2015 - 09.2019
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Human Resources Management

UNISA
Johannessburg

No Degree - Higher Certificate in Business Management

Mancosa
Johannessburg
04.2001 -

Skills

Report Preparation

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Interests

Process Improvement: I am passionate about optimizing operational processes to enhance efficiency and effectiveness Whether it's refining accounts administration procedures or implementing new systems to streamline workflows, I am enthusiastic about finding innovative solutions to enhance productivity Professional Growth: I am committed to continuous learning and professional development I actively seek out opportunities to expand my skill set and stay updated on industry trends, technologies, and best practices to remain competitive and add value to any role I undertake Problem-Solving: I thrive in environments where I can apply my problem-solving skills to overcome challenges I enjoy analyzing complex issues, developing creative solutions, and collaborating with colleagues to implement effective strategies that drive positive outcomes Team Collaboration: I value teamwork and enjoy collaborating with colleagues across different departments and functions I believe that diverse perspectives and collective expertise contribute to stronger decision-making and foster a collaborative work culture conducive to success

travelling , reading and socializing

Traveling: I have a deep passion for exploring new cultures, cuisines, and landscapes through travel. Whether it's discovering hidden gems in bustling cities or immersing myself in the tranquility of natural wonders, I find joy and inspiration in experiencing diverse destinations. Traveling broadens my perspective, fosters personal growth, and allows me to create lasting memories.

Reading: Reading is not just a hobby for me; it's a lifelong pursuit of knowledge and enrichment. I enjoy delving into a wide range of genres, including fiction, non-fiction, and biographies. Reading fuels my imagination, enhances my critical thinking skills, and provides valuable insights that I can apply to both my personal and professional life.

Socializing: I thrive in social settings and value meaningful connections with others. Whether it's engaging in thought-provoking conversations with friends, networking with professionals in my field, or participating in community events, I cherish the opportunity to build relationships and exchange ideas. Socializing energizes me and allows me to learn from diverse perspectives while fostering a sense of belonging and camaraderie.

Timeline

Customer Service Team Leader

Pepeta Bets
12.2022 - 09.2023

Online System Admin

Sepels Bests Bets
09.2019 - 02.2022

Supervisor Gambling Shop

Sepels Best Bets
02.2015 - 09.2019

No Degree - Higher Certificate in Business Management

Mancosa
04.2001 -

Human Resources Management

UNISA
Kelly Msimango