Kelly Milton

Service Costing

Ensure job cards are invoice an cost accurately and timeously.

Understand an utilize DTSA an group costing an warranty procedures.

Demonstrate a clear knowledge of motor vehicle components an operation so as to be able to correctly interpret technical reports on order and job cards into real time costing.

Workshop Productivity

Monitor Wip

Monitor an report updating requirements of technician database for time an efficiency analysis to the Workshop

Finance & Adminstration Controls

Ensure request for estimates are administered accurately and efficiently

Provide departments, manufacturers an customers with speedy an efficient service

Ensure high quality of costing so as to enhance customer satisfaction minimizing customer disputes.

Product, technical &Business Knowledge

All vehicles details checked for accuracy

Ensure all relevant documents authorized,signed an attached (repair orders for costing, parts requestion, diagnosis reports, etc) to comply with DTSA audit standards

All job cards an jnvocies filed daily

All policies and procedures adhered to when costing

• Demonstrate a clear knowledge of vehicle components to be able to correctly interpret technical reports on work and labour sales, confirm all labour sales on Topix
• Claim all warranty & motor plan
• Make sure all claims are in current
• 3 days Max
• Monitor and track all claims submitted to Warranty Adjudicators and ensure claims are paid on time, follow up on discrepancies
• Sort out work in progress
• Load PA's
• Assisting Service Manager / Work closely with Service Manager to ensure I can assist when he is not available
• General Service Admin
• Track CSI and CLP advise management on progress
• Quality Manager
• Customer-oriented responsible for the proactive implementation of behavior standards & customer care culture
• Ensuring engagement with a guest where intervention is required for total advocacy
• Dealer Standards ( DSAT)
• Training ELearning compliance
• VRM adherence and requirements
• CLP scores and Voice of the Customer
• Mystery Shop feedback
• FRFT
• Contact Person Nico Fourie ( 082 891 9284)

• Manage team of 5 ladies make sure they reach the KPI and report to Service Manager
• Manage Car Hire Division
• Demonstrate a clear knowledge of vehicle components so as to be able to correctly interpret technical reports on work and labour sales, confirm all labour sales on Topix
• Claim all warranty & motor plan
• Make sure all claims are in current
• 3 days Max
• Monitor and track all claims submitted to Warranty Adjudicators and ensure claims are paid on time, follow up on discrepancies
• Manage Age Analysis, Work in Progress, Cash Outstanding
• Load Prior Authority
• Liaise Directly with Jaguar Land Rover South Africa
• Assisting Service Manager
• Manage General Warranty Admin Department
• Liaising with customers
• Contact Person Mark Ogrady ( Service Manager 0824431416)

• Open and closing of Dealer
• Vehicle Sales
• Liaising with clients
• Creating Deal Files and processing successful deals
• General Sales Admin

• Loading applications for finance on Signio system
• Liaising with clients regarding their applications
• Capturing all client's data on system
• Preparing of files for delivery once bank approves deals
• Managing office for F&I Manager when away
• Liaising with banks
• Requesting pay-outs
• Requesting Invoices
• Keeping all Dealer Principles updated on deals
• General Admin
• Contact Person: Kim Van Wyk 083 253 5626

• Open job cards
• Cost jobs
• Claim all warranty&motorplan
• Sort out rejections and payments

• Warranty & Maintenance Claiming
• Banking
• Pre-Costing
• Loading authorizations
• Liaising with customers
• Assisting Service advisors

• Open job cards
• Cost jobs
• Booking in vehicles
• Assisting with Warranty Cliams
• General Service Admin

• Answering of busy switchboard
• Filing
• Assisting with Debtors / Creditors
• Liaising with clients
• General Service Admin

• Service Costing
• Use correct costing codes for different labour rate, oils etc
• Understand and utilize MBSA an group costing & warranty procedures
• Demonstrate a clear knowledge of motor vehicle components an operation so as to be able to correctly interpret technical reports on order and job cards into real time costing
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
• Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
• Reduced company costs by identifying and preventing unwarrantable repair expenses.
• Promoted transparency with customers by providing detailed explanations of their vehicle''s warranty coverage during the onboarding process.
• Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
• Streamlined the warranty process for increased efficiency and faster claim resolution
• Ensure request for estimates are administered accurately and efficiently
• Provide departments, manufacturers an customer's with speedy and efficient service
• Ensure high quality of costing so as to enhance customer satisfaction minimizing customer disputes
• Check all vehicle details for accuracy
• Ensure all relevant documents authorized , signed and attached ( repair orders for costing , parts requisition, diagnosis reports,etc) to comply with MBSA & MOTUS audit standards