Kelly Leverton
Sales Manager
50 LAUREL ROAD,GLENWOOD,KZN,4001
Summary
Trustworthy individual with 13 years of practical experience and dedicated work ethic within one company, Self- motivated to consistently provide first-class results in line with stringent targets and deadlines. Qualified with extensive background in advanced management processes. Ensure superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Knowledgeable Manager skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Decided to keeping stock levels optimal and merchandising items to drive sales. Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Friendly Individual with reputation for exceeding performance benchmarks in sales settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective business outcomes.Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Sales Agent
Metonymy
Umhlanga
11.2009 - 08.2010
- Supported clients and marketing teams in developing and delivering innovative, engaging sales campaigns
- Regularly updated Salesforce with accurate, up-to-date account information, enabling appropriate ongoing client care
- Used exceptional persuasion and negotiation skills to close high-value client sales efficiently
- Created and implemented strategic territory plans, maximizing account growth opportunities
- Developed sales leads into new business opportunities, expanding client base and growing sales territories
- Consistently achieved KPI and revenue targets through tireless dedication to account acquisition and growth
- Built and nurtured positive client and customer relationships through ongoing positive, professional communication
- Maintained a smart, professional appearance, upholding brand image and promoting a positive company reputation
- Secured new clients through targeted prospecting and networking
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services
- Prepared quotes with accurate and competitive pricing to drive conversion
- Liaised with potential customers to determine needs and provide recommendations
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets
- Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts
- Participated in sales training and workshops to amplify skills and leverage productivity
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products
- Researched new products, market trends and technology to stay abreast with latest updates
- Used social media platforms to reach out to prospective clients and cultivate strong ties.
Team Sales Manager
CoActivate Call Centre
9 2010 - Current
- Built new business partnerships to drive customer acquisition and generate revenue
- Executed successful marketing events, open houses and display shows for products
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement
- Optimised sales methods to best acquire, develop and retain customers
- Created fresh, engaging and compelling copy for marketing and promotions
- Developed innovative marketing campaigns to drive substantial sales
- Oversaw administrative team enabling front-line sales professionals to achieve quotas
- Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans
- Selected, trained and performance-managed staff to handle high workload with ambitious targets
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory
- Tracked sales, click-through rates and conversion rates by marketing campaign for comparison
- Produced clean, error-free newsletters and social media posts to share current sales information
- Implemented seasonal and special discounts, driving customer engagement through promotions
- Set budget and monitored expenses to run profitable department
- Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.
Assistant Manager
Bluewater’s Hotel
Durban
04.2007 - 10.2009
- Assists manager by performing related duties
- Supports staff results by communicating job expectations and planning, monitoring, and appraising job results
- Helps to coach, counsel, and discipline employees
- Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Hotel assistant manager, your primary responsibilities include providing administrative and operational support to hotel managers
- Your duties involve assisting guests, finding solutions for administration and guest problems, answering phones, and supervising staff.
Bank Teller
First National Bank
02.2007 - 03.2007
- Adhered to strict financial and customer data guidelines to avoid breaches and information misuse
- Prepared official checks for customer and internal bank needs
- Explained bank services, financial products and applicable fees to customers
- Verified amounts and endorsements on cheques and examined cash to prohibit acceptance of counterfeit bills
- Verified identification account balances while cashing cheques
- Received cash and checks for deposit, verified amounts and endorsements, and examined for counterfeit bills
- Eliminated errors when balancing cash machine transactions, teller cash dispensers and teller cash recyclers
- Responded and assisted customers with account inquiries and updates
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers
- Reconciled cash and cheques against computer records at end of shift
- Provided regular reporting of unallocated cash
- Provided warm and friendly welcome to customers to create excellent first impression
- Explained bank services, financial products and applicable fees to customers to offer comprehensive service
- Entered transactions into computer and issued customer receipts
- Adhered to safe deposit box procedures, operations and guidelines while assisting customers
- Received detailed performance reviews and focused on areas of opportunity to improve teller skills
- Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws
- Responded to and assisted customers with account inquiries and updates.
Education
Certificate of Higher Education - English Teaching Online
TEFL Universal
Certificate of Higher Education - Grade 12 Matric
Hillview High School
Skills
Decision-Making
Market and competitive analysis
Trend analysis
Sales goal attainment
Partnership marketing
Sales training
Competitive and trend analysis
New account development
Hiring and training management
Sales forecasting
Retail marketing
Presentations and proposals
Product development
Sales techniques
Marketing and sales strategies
Team management
Marketing campaign management
Analytical Thinking
Active Listening
Account development
Expense Reporting
Prospecting skills
Teamwork and Collaboration
Time Management
Customer Assistance
Customer Service
Problem-Solving
Performance Improvement
Sales Presentations
Process Improvement
Relationship Building
Account Management
Interpersonal communication skills
Cross-selling techniques
Sales expertise
Written Communication
Adaptability to Change
Self Motivation
Attention to Detail
Customer Relationship Building
Resilience Under Pressure
Multitasking
Team Collaboration
Interpersonal Communication
Analytical Skills
Decision-Making
References
- Babalwa Mbatyoti, +27 82 613 6298, Durban, 11/2009, 08/2010
- Thobani Mathonsi, 0787694519, 04/2007, 10/2009
Timeline
Sales Agent
Metonymy
11.2009 - 08.2010
Assistant Manager
Bluewater’s Hotel
04.2007 - 10.2009
Bank Teller
First National Bank
02.2007 - 03.2007
Team Sales Manager
CoActivate Call Centre
9 2010 - Current
Certificate of Higher Education - English Teaching Online
TEFL Universal
Certificate of Higher Education - Grade 12 Matric
Hillview High School