Kelly-Anne Phillips

With over 15 years of expertise in Sales and Account Management, I am passionate about driving sales and forging enduring business partnerships. I consistently challenge myself to surpass expectations and think creatively to solve problems. Seamlessly integrating my career ambitions with personal objectives ensures a relentless pursuit of success. The Supply Chain and Logistics sector is where I excel, eager to leverage my experience to make a substantial impact in an organization that values growth and provides real opportunities for advancement.

• Leschaco Pty Ltd (International Freight Forwarder), 01/01/24 – Current, Business Development Executive, Identify and qualify new business opportunities through research, networking, and prospecting., Develop and maintain relationships with potential clients and stakeholders., Collaborate with the sales team to develop proposals and presentations that align with client’s business needs and objectives., Participate in industry events and conferences to promote the company and build relationships with potential clients., Prepare and present business development reports to senior management on a regular basis., Collaborate with other departments, including operations and finance, to ensure a seamless customer experience., Analyze market trends and competitor activities to identify business opportunities.

• DSV Global Transport & Logistics, 06/01/22 – 12/31/23, Sales Executive, Lead Generation & Sales: Identify and pursue new sales opportunities by targeting prospective clients in the logistics sector. Qualify leads and manage the sales pipeline., Client Relationship Management: Develop and maintain long-term relationships with clients, acting as a primary point of contact for customer inquiries, service issues, and business development., Needs Assessment: Conduct in-depth assessments of clients' logistics requirements and offer tailored solutions based on their needs, optimizing cost-effectiveness and service efficiency., Sales Presentations & Negotiations: Present logistics services and solutions to prospective clients, highlighting benefits and value propositions. Negotiate terms, rates, and service agreements to close deals., Market Research & Competitive Analysis: Stay updated on industry trends, competitor offerings, and market conditions. Provide insights to management for developing competitive strategies., Customer Support & Retention: Resolve customer issues and complaints promptly to ensure satisfaction, aiming to secure repeat business and referrals., Sales Reporting & Targets: Meet or exceed sales targets. Regularly report on sales activities, revenue forecasts, and pipeline status., Collaboration: Work closely with internal teams such as operations, finance, and customer service to ensure smooth execution of services and effective problem resolution., Cindy Trathen, +27 82 555 2506

• Beruseal (Pty Ltd), 02/01/16 – 05/31/22, Key Account Manager, Managed relationships with refineries, municipalities, and industrial clients., Assessed and addressed client needs and concerns, recommending solutions., Ensured compliance with safety and work environment guidelines., Coordinated company staff to deliver excellent customer service., Promoted product features and benefits to expand market awareness., Collaborated with the engineering team to meet customer project requirements., Maintained client records and responded to RFPs and RFIs., Shared critical client information with relevant departments., Monitored competitor products, pricing, and marketing strategies., Marijke Edwards, +27 82 320 3175

• Destiny International Trading (Transport Broker), 10/01/14 – 12/31/15, Key Accounts Executive, Managed relationships with large multisite blue-chip clients., Ensured high service delivery while identifying new business opportunities., Supported operational aspects of transport requirements., Attended client meetings and played a key role in onboarding new customers., Maintained electronic records using cloud-based technology., Prepared quotations, negotiated rates, and assisted with contracts., Collaborated with the sales team to expand markets., Monitored market trends and competitor activities.

• Value Logistics, 03/01/12 – 09/30/14, Business Development Executive, Identified and assessed client needs, selling tailored services (e.g., transport, warehousing, distribution)., Ensured excellent customer service to secure repeat business., Collaborated with the sales team to develop new and existing markets., Researched competitors and leveraged insights during negotiations., Developed and maintained a personal portfolio of clients., Conducted cold calls, attended client meetings, and prepared quotations., Provided monthly reports on potential business opportunities.

• Ricoh South Africa (Gestetner), 01/01/10 – 02/28/12, Sales Executive/Account Manager, Contacting prospective clients, assessing their requirements then selling them the company products and services that match their needs., Also responsible for maintaining ongoing relationships with customers to foster repeat business., Working as part of the sales team to develop both new and existing markets., Identifying and then researching potential leads and opportunities., Constantly developing existing sales processes which will generate sustainable growth., Responsible for developing own portfolio of customers. Contacting prospective clients by phone and email. Identifying the customer's needs., Dealing with a diverse range of clients in the private and the public sector., Attending sales appointments at client’s premises., Cold calling potential clients via telephone or personal visit.

• Capital Outsourcing Group, 03/01/08 – 12/31/09, Customer Care Consultant/PA/Administration, Helping clients to find suitable candidate to fill their vacancies., Placing adverts in relevant market journals and publications, job boards and local press., Making phone calls to candidates who are judged to be eligible., Conducting phone interviews with prospective candidates., Describing the work duties, salary and benefits of a particular vacancy., Doing background checks and verifying the references, work experience and academic qualifications of applicants., Screening, testing and assessing candidates., Developing a relationship with interviewees., Receiving and reading through the CVs that job seekers have sent in to the recruitment agency., Arranging interviews with candidates who have been short listed for a position., Drawing up short lists of suitable candidates., Updating the recruitment agency database with the details of potential candidates., Assisting applicants with their interview techniques., Calling up a candidate and informing them if they have been successful or unsuccessful in their application., Ensuring the compliance of any temporary worker or contractor placed.