Kelly-Ann Maerman
Bloemfontein
Summary
Dedicated Pharmacy Technician Trainee from Pelenomy, adept in medication dispensing and fostering patient trust through effective communication. Streamlined prescription refills, enhancing pharmacy efficiency. Demonstrated exceptional teamwork and problem-solving abilities, contributing to a significant improvement in customer loyalty and operational productivity.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician Trainee
Pelenomy
03.2023 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Streamlined prescription refill process, reducing wait times for patients.
- Collaborated with healthcare professionals to clarify prescription orders, ensuring accuracy in medication dispensing.
- Developed strong relationships with healthcare providers through prompt and professional handling of prescription requests and inquiries.
- Enhanced pharmacy operations by accurately filling prescriptions under supervision of licensed pharmacist.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
- Assisted in preparation of compound medications, following precise formulas for patient-specific needs.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted with filling of over 80 prescriptions daily.
- Conducted regular checks on medication expiration dates, ensuring dispensing of safe and effective drugs.
Education
High School Diploma -
Brebner High School
Bloemfontein, South Africa 04.2001 -
Skills
Medication dispensing
Effective communication skills
Patient confidentiality
Problem-solving skills
Pharmaceutical calculations
Prescription interpretation
Team collaboration
Dosage form preparation
Labeling accuracy
Drug storage procedures
Workflow optimization
Timeline
Pharmacy Technician Trainee
Pelenomy
03.2023 - 12.2024
High School Diploma -
Brebner High School
04.2001 -
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