Kellisha Tia Moodley
Summary
Dynamic Spa Therapist with expertise in delivering exceptional treatments at Simbiosis Spa. Proven ability in client consultation and skin analysis, enhancing customer satisfaction. Skilled in appointment scheduling and inventory management, ensuring operational efficiency. Recognized for outstanding client care and professionalism, contributing to a thriving spa environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spa Therapist
Simbiosis Spa
Ballito
01.2022 - Current
- Delivered exceptional spa treatments, including massages, facials, and body wraps.
- Prepared treatment rooms and operated spa equipment to ensure optimal functionality.
- Maintained accurate client records and upheld hygiene standards consistently.
- Executed retail sales strategies and managed appointment bookings effectively.
- Engaged in continuous training to enhance product knowledge and service expertise.
- Conducted skin analysis to recommend appropriate treatments and products.
- Educated clients on aftercare techniques to prolong treatment benefits.
- Ensured compliance with health and safety regulations in spa operations.
- Assisted in inventory management of spa supplies and products for services.
- Provided professional assistance to clients during visits, ensuring a welcoming environment.
- Managed bookings, appointments, and cancellations to maintain an organized schedule.
- Responded to phone calls and emails, efficiently addressing customer inquiries.
- Resolved customer complaints by implementing effective solutions and maintaining professionalism.
- Maintained comprehensive client records and treatment notes in spa database.
- Processed transactions, including cash, card, and voucher sales at point-of-sale system.
- Provided detailed information regarding services, treatments, and product recommendations.
- Promoted spa packages, loyalty memberships, and retail products to enhance sales.
- Ensured front desk remained clean, organized, and welcoming at all times.
- Collaborated with therapists and management to optimize daily operations.
Training Supervisor
Pedros
Stanger
02.2021 - 08.2021
- Designed training programs to elevate employee skills and knowledge.
- Facilitated learning of franchise operations and procedures.
- Cultivated problem-solving and decision-making abilities among staff.
- Gained experience in staff management and leadership roles.
- Assisted with scheduling and rostering to enhance operational efficiency.
- Tracked sales and inventory data for accurate performance analysis.
- Maintained records and reports to ensure compliance and accessibility.
- Implemented company policies and procedures to uphold organizational standards.
Education
International Diploma - Aesthetics
DMR Institution of Beauty - Camelot International
Durban01.2024
Certificate - Information Technology
MANCOSA
Durban01.2020
Matriculated -
Glenhills Secondary School
Stanger11-2019
Skills
- Communication and interpersonal skills
- Attention to detail
- Time management
- Teamwork and adaptability
- Spa treatment techniques
- Skin analysis
- Client record management
- Appointment scheduling
- Inventory management
- Professionalism
- Client consultation
- Massage techniques
- Waxing services
- Outstanding client care
- Dermalogica
- Dermalogica product expert
- Chemical peel proficiency
- Proficient in eyebrow and lash tinting
- Multitasking and organization
- Chemical facial peels
Certification
Dermalogica Product Training Certificate
Timeline
Spa Therapist
Simbiosis Spa
01.2022 - Current
Training Supervisor
Pedros
02.2021 - 08.2021
International Diploma - Aesthetics
DMR Institution of Beauty - Camelot International
Certificate - Information Technology
MANCOSA
Matriculated -
Glenhills Secondary School
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