Keletso Ndaba

Currently Stanley1913 Associate

● A Stanley Customer Service Associate providing support to customers by addressing inquiries, processing orders, and resolving issues related to products or services.

● I handle product returns, exchanges, and warranty claims, ensuring customer satisfaction through efficient and helpful communication.

● The role also involves providing product recommendations, tracking order statuses, and guiding customers on the proper usage or care of Stanley products.

● Associates work to maintain positive customer relationships, troubleshoot issues, and collaborate with other departments to resolve complex concerns. The goal is to offer a seamless and professional customer experience, embodying the values of the Stanley brand.

Dolls Kill Boutique Campaign

● This is a newly launched campaign for a retail online boutique, where we sell unorthodox items and trendy Rave clothes.

● It is an outspoken fashion house aimed at selling the latest and most thought-provoking items.

● As an associate, I assist and fix order-related matters like missing items, wrong items, wrong orders, swapped packages, and more in-depth order-affecting issues.

GrubHub Food Services

● A USA-based campaign, which deals with handling order issues and delivery persons.

● Worked in the Customer Care department to provide solutions for customers and issue any required compensations for damaged, cold missing items in the order or the order not being received by the customer.

● Later the company assigned a majority of agents to the Driver Care department where I had a chance to understand how the issues customers encountered are connected to the drivers' issues.

• Accredited service provider aimed at providing the insurance needed by a first-time buyer of a vehicle at a dealership.
• Assisted clients in developing realistic financial plans, taking into consideration individual needs and objectives.
• Enhanced client retention rates by delivering exceptional customer service and addressing concerns promptly regarding their car insurance.
• Developed strong relationships with clients, ensuring trust and confidence in their financial decisions.
• Secured new business through targeted prospecting and networking efforts with dealerships and salesman.
• I was introduced to the financial industry with a more advanced understanding and have ambitions of achieving a financial certificate, which is the RE1 and RE5.

• One of the registered and accredited branches in Johannesburg that served as a subcontractor for the Tele-sure insurance houses.
• I was exposed to the financial field and got to understand the breakdown of a vehicle insurance premium and how it is calculated and estimated per insurance house/company.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Improved resolution time with effective problem-solving for customer complaints.

• A legal company where I had the opportunity to gain exposure to the field I am passionate about, which is Law.
• I was able to be present during a case assessment, witnessing the trial firsthand and gaining a deeper understanding of how legal actions and proceedings unfold in real-world settings.
• Assisted CAs with filing and organizing transcripts for a case based on the evidence presented by the company and the defense team.
• Gained practical experience in legal research, assisting in the preparation of case files and reviewing legal documents to ensure accuracy and completeness.
• Participated in meetings and discussions with legal professionals, allowing me to observe the strategies behind case preparation and client consultations.
• Helped in drafting legal correspondence and preparing documents for court filings under the supervision of senior attorneys.
• Observed courtroom procedures and the roles of various legal professionals, enhancing my understanding of legal ethics and professional conduct.
• Engaged in discussions regarding legal theory and practical application, helping me better understand the nuances of case law and litigation.
• Gained insight into legal software tools used for case management and document storage, improving my organizational and technical skills within a legal setting.
• Had the chance to interact with clients, assisting in the preparation of case summaries and client documentation.
• Contributed to the internal legal team by assisting with administrative tasks, and ensuring all required documents were submitted on time.