Keletso Matshwe
Kanana
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Administrative Clerk
Leronsa Trading Enterprise
01.2016 - 07.2024
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Arranged meetings and appointments and updated records to assist management.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Coordinated meeting schedules for management, facilitating smooth operation and effective communication.
- Ensured compliance with internal policies, conducted regular audits of office supplies and initiated reordering process.
- Reviewed files, records and other documents to obtain information to respond to requests.
Manager on Duty
Bella Dee's Guesthouse
01.2018 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Cashier
Pep Store
11.2013 - 01.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
N6 in Public Management -
Vuselela TVET College
Klerksdorp12.2019
National Diploma in Management Assistant - Business
Vuselela TVET College
Klerksdorp12.2015
Certificate: Office Administration -
Vuselela TVET College
Klerksdorp12.2011
Matric -
Thuto Tsebo Secondary
Kanana12.2010
Skills
- Good time management skills
- Ability to work within a team and independently
- Verbal and written communication
- Maintaining confidentiality
- Filing systems
- Documentation and Recordkeeping
- Calendar coordination
- Database Administration
- Daily Reporting
- Meeting Coordination
- Microsoft Office
- Problem-Solving
Languages
Setswana
English
Sotho
References
- Mr Lawu, 072 785 1905
- Mr Nkoe, 076 544 4811
- Miss Moswang, 073 884 1109
Timeline
Manager on Duty
Bella Dee's Guesthouse
01.2018 - 01.2023
Administrative Clerk
Leronsa Trading Enterprise
01.2016 - 07.2024
Cashier
Pep Store
11.2013 - 01.2015
N6 in Public Management -
Vuselela TVET College
National Diploma in Management Assistant - Business
Vuselela TVET College
Certificate: Office Administration -
Vuselela TVET College
Matric -
Thuto Tsebo Secondary
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