Summary
Overview
Work History
Education
Skills
Reading, Board Games, Physical Activity
Languages
Timeline
Generic
Keletso Lwate

Keletso Lwate

Johannesburg

Summary

Business professional with analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in conversational design, NLU, LMM, data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.

Overview

12
12
years of professional experience

Work History

ConverSATIONAL AI LEAD & Snr BUSINESS ANALYST

Ison Xperiences
12.2024 - Current
  • Drive the overall vision and roadmap for conversational AI technologies
  • Enhance natural language processing (NLP) capabilities
  • Ensure scalability and performance of AI-driven communication solutions
  • Translate complex business requirements into technical specifications
  • Design intelligent chatbot interactions and user experience flows
  • Create comprehensive technical documentation and implementation strategies
  • Collaborate with business owners, developers, and external partners
  • Align AI solutions with broader business objectives
  • Establish key performance indicators (KPIs) for conversational AI initiatives
  • Continuously monitor and improve AI solution effectiveness
  • Identify and implement process improvements
  • Create work effort estimations and invoicing
  • Oversee multiple projects concurrently in various functions

Senior Business Analyst | Conversational AI

Ison Xperiences
12.2023 - 11.2024
  • Leading a team of business analysts to deliver effective conversational AI solutions by gathering, analyzing, and documenting business requirements
  • Collaborating with business owners, developers, and testers to translate business requirements into technology solutions
  • Conducting end-to-end business analysis and leading the development and continuous improvement of AI projects
  • Responsible for compiling comprehensive business requirement specification documents, user stories, and process maps
  • Testing and quality assurance, ensuring functional alignment with business goals

Lead Business Analyst

Quantanite
03.2023 - 12.2023
  • Led teams in the successful execution of Agile projects within the financial services sector
  • Facilitated workshops and communication between stakeholders, ensuring clear understanding of business needs
  • Managed product backlogs and participated in sprint planning and review meetings to deliver high-quality solutions
  • Mentored junior analysts and developed processes to improve overall team efficiency

QA Compliance and Testing Manager

Quantanite
10.2021 - 03.2023
  • Developed QA standards and performed risk-based audits to ensure system compliance within asset management and stock broking sectors
  • Led testing efforts, including user acceptance testing, to ensure functionality across different financial products
  • Mapped process flows and provided key insights for improving system efficiencies

Quality Assurance Manager

Startek
09.2019 - 09.2021
  • Executed automated business practice systems to ensure consistent quality
  • Led process improvement projects to enhance organizational performance
  • Partnered with mid to senior stakeholders and clients for quality outcomes
  • Identified improvement opportunities, enhancing user satisfaction and efficiency, projects in CI program, driving ongoing enhancements

Intermediate Business Analyst

Spesnet Group
08.2018 - 08.2019
  • Conducted in-depth analysis and translated business requirements into actionable development tasks for financial and medical service applications
  • Delivered financial and asset management solutions, focusing on credit risk assessment and process automation
  • Collaborate with medical professionals and technical teams, bridging communication gaps
  • Ensure technical solutions address medical professionals' needs effectively

Quality Assistant Manager

Startek
02.2017 - 08.2018
  • Optimized quality control processes and fostered open communication for quality awareness
  • Led customer experience initiatives and provided insightful reporting and analysis
  • Co-facilitated CRM tools empowered optimized customer interactions

Business Intelligence Engagement Manager

Webhelp
06.2016 - 02.2017
  • Delivered strategic BI solutions to address operational concerns
  • Identified and harnessed opportunities for improved BI services, ensuring top-notch data inputs
  • Fueled BI team's growth with diverse reports, like disposition and coaching dashboards

Junior Business Analyst

Inter-Active Technologies
06.2013 - 05.2016
  • Conducted requirements elicitation and created bespoke tools for business optimization
  • Facilitated JAD sessions and performed user acceptance testing
  • Identifying improvement avenues through Business Health Checks on internal and external clients

Education

Bachelor of Science - Computer Science

University of The People
Remote Learning
02-2027

Certificate - Generative AI Fundamentals

Udacity
Remote Learning
01-2024

Certificate - ISO IMS

QHSE
Remote Learning
01-2022

Agile Leadership - Management

Coursera
Remote Learning
01-2021

Certificate - Scrum Master

Udemy
Remote Learning
01-2020

Certificate - Project Management Foundations

LinkedIn Learning
Remote Learning
01-2015

Greenbelt Six Sigma - Continuous Improvement

2KO International
Pretoria, South Africa
01-2014

Certificate - Business Analysis Foundations Fundamentals

LinkedIn Learning
Remote Learning
01-2014

Certificate - High School Education

Silveroaks Secondary School
Johannesburg
01-2006

Skills

  • Data analysis
  • Requirements gathering
  • Team collaboration
  • Microsoft Office Suite
  • Project management
  • Microsoft Excel mastery
  • User acceptance testing
  • Business process improvement
  • Workflow Analysis
  • Strategic planning
  • KPI tracking
  • Quality assurance
  • Business process mapping
  • Gap analysis
  • Risk assessment
  • Stakeholder management
  • Software development life cycle
  • Test case scenarios
  • Operations analysis
  • Business process modeling
  • Staff management
  • Operational reporting
  • Consulting
  • Technical writing
  • Internal auditing
  • Multitasking and organization
  • Verbal and written communication
  • Functional specifications
  • Stakeholder engagement
  • Analytical thinking
  • Agile methodologies
  • Project presentation
  • Business analysis
  • Requirements analysis
  • Documentation
  • Business requirements
  • Process improvement
  • Project finance

Reading, Board Games, Physical Activity

I enjoy reading novels, self improvement books, and biographies. 


The board games I enjoy are chess, and scrabble.


For physical activities, I enjoy running and calisthetics.


Languages

English
Advanced (C1)
Spanish
Beginner (A1)
Zulu
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Tswana
Advanced (C1)

Timeline

ConverSATIONAL AI LEAD & Snr BUSINESS ANALYST

Ison Xperiences
12.2024 - Current

Senior Business Analyst | Conversational AI

Ison Xperiences
12.2023 - 11.2024

Lead Business Analyst

Quantanite
03.2023 - 12.2023

QA Compliance and Testing Manager

Quantanite
10.2021 - 03.2023

Quality Assurance Manager

Startek
09.2019 - 09.2021

Intermediate Business Analyst

Spesnet Group
08.2018 - 08.2019

Quality Assistant Manager

Startek
02.2017 - 08.2018

Business Intelligence Engagement Manager

Webhelp
06.2016 - 02.2017

Junior Business Analyst

Inter-Active Technologies
06.2013 - 05.2016

Bachelor of Science - Computer Science

University of The People

Certificate - Generative AI Fundamentals

Udacity

Certificate - ISO IMS

QHSE

Agile Leadership - Management

Coursera

Certificate - Scrum Master

Udemy

Certificate - Project Management Foundations

LinkedIn Learning

Greenbelt Six Sigma - Continuous Improvement

2KO International

Certificate - Business Analysis Foundations Fundamentals

LinkedIn Learning

Certificate - High School Education

Silveroaks Secondary School
Keletso Lwate