KELETSO DOMINIQUE MOLEFE
Mamelodi
Summary
Information Technology graduate skilled in IT support, software development, and database management. Experienced in implementing and managing IT projects, providing technical support, and teaching Coding and Robotics, C.A.T (Computer Application Technology) and N.S (Natural Science). Strong communication and problem-solving skills, with the ability to work collaboratively across technical and non-technical teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support (Contract)
Department of Home Affairs
Pretoria, Mamelodi
01.2024 - 06.2025
- Initiated and managed incident tickets, following escalation protocols.
- Conducted first-level support, classification, and prioritization of technical issues.
- Monitored Tier 1 systems and ensured resolution progress.
- Performed software testing for bugs and errors.
Educator (Coding & Robotics)
Witsieshoek Primary School
QwaQwa, Phuthaditjhaba
01.2023 - 12.2024
- Taught Coding & Robotics to learners from Grade 1–7 in an engaging manner, Created, assigned, and graded assessments including tests, projects, and quizzes.
- Prepared lesson materials and managed classroom activities, Supported learners in competitions and provided progress feedback to parents.
Software Developer (Contract)
Adapt IT
Midrand, Gauteng
01.2019 - 12.2020
- Initiated and managed incident tickets, following escalation protocols.
- Conducted first-level support, classification, and prioritization of technical issues.
- Monitored Tier 1 systems and ensured resolution progress.
- Performed software testing for bugs and errors.
Education
Postgraduate Certificate in Education - Senior & FET Phase
University of South Africa
01.2024
Bachelor of Science - Information Technology
Richfield Graduate Institute of Technology
01.2018
Skills
- Programming & Databases: SQL, Database Design, Data Analysis, Data Visualization
- Software & Tools: Microsoft Office, Jasper Reports, ITS Integrator
- IT Support: Technical Support, Help Desk Support, Incident Management, Troubleshooting
- Web & Cloud: Web Design, Cloud Computing, DevOps, Cybersecurity
Certification
- Coding & Robotics Certificate
- Microsoft AI Fluency Certificate
- SACE Registration (C12766033) Certificate
- FNB App of the Year Certificate
Timeline
Technical Support (Contract)
Department of Home Affairs
01.2024 - 06.2025
Educator (Coding & Robotics)
Witsieshoek Primary School
01.2023 - 12.2024
Software Developer (Contract)
Adapt IT
01.2019 - 12.2020
Bachelor of Science - Information Technology
Richfield Graduate Institute of Technology
Postgraduate Certificate in Education - Senior & FET Phase
University of South Africa