Kelello Eulitite Moriri

• Assisting management with administrative responsibilities and daily planner.
• Processing refunds
• Training team members on company policies.
• Drive sales through engagement of customers, suggestive selling and sharing product knowledge.
• Respond to customers questions and practice customer service by helping them select products and offer additional items to complete their outfits.
• Cashing up tills (POS) end of day.
• Stock adjustments.
• Receive and distribute cartons amongst team members.

• Providing first level support and contact and convey and convey resolution to customer issues
• tracking, routing and redirecting problems to correct resources
• Analysis and reporting for the business
• Help with service improvement programs that need to be communicated to cinemas
• Properly escalate unresolved queries to the next level of support
• Follow up with customers, provide feedback and see problems through resolution
• Recommend procedure through modifications and improvement
• Ensure that all cinema calls are logged correctly and efficiently
• Responsible for ensuring that calls are tracked and monitored daily
• Responsible for communicating status of all calls logged to the business
• Identifying cost saving opportunities through trend analysis
• Campaign and Events management for reporting purposes

Customer Support Administrator

• Assisting Clients Telephonically with enquiries and bookings.
• Check all server imports and schedules (Daily).
• Check if all cinemas are up and running if not escalate to our service provider.
• Respond to Web Tickets.
• Assist Sites by checking status of DigiTickets (Movies and Confectionary).
• Check and cancel bookings for clients.
• Verification of reference numbers, communicating with cinema management for ticket transfer processes.
• Check social media updates on new movies, queries/ complaints and promotions.
• Provide Clients with Feedback on Enquiries.
• Data capturing for the loyalty Program.
• Daily reports for the day ended.
• Process Refunds (PAYU & PAYGATE).
• Escalate Technical Issues to relevant parties.
• Compile daily Sales and Refunds Reports.
• Moderate the Company’s social media accounts.

IT Support Project Administrator

• Liaise with cinema management regarding customer complaints and queries IT Support I was assisting with project management duties.
• By overseeing and performing administrative functions concerned with IT related projects.
• Such as POS installation, Network installation, tracking equipment, following up with Venders, managing IT storeroom, scrapping damaged equipment, manage task allocated to the IT Team, etc.
• Duties include calling internal customers and following up on progress on the projects
• Ordering of equipment
• Doing site visits
• Preparing project reports

IT Helpdesk Administrator

• Support internal customers seeking technical assistance over the phone or using emails.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Resolving email issues (outlook) – Creating profiles, setting up outlook for users, resolve send/receive issues.
• Administrator account (Zimbra) – setting up passwords, creating forwarder for users, sharing calendar, adding and removing users from distribution list.
• Connectivity issues – managing the servers (daily server checks for all sites).
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• If I am unable to resolve the issues, I direct the unresolved issues to the next level of support personnel (Technicians & IT Specialists).
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update call status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team (IT Manager).
• Identify and suggest possible improvements.