Open To Work
KELEBOHILE MAKOKO
Customer Service Representative
Johannesburg South,Gauteng
Work Preference
Summary
Experienced Customer Care Consultant with over 13 years in customer service and 11 years in call centre environments. Strong at resolving customer issues, managing accounts, and ensuring satisfaction in fast-paced settings. Skilled in relationship management and effective communication with diverse teams.
Overview
12
12
years of professional experience
Work History
ISP Relations Coordinator
Evotel
Johannesburg South
06.2026 - Current
- Coordinated communication between FNO and ISPs, ensuring alignment on project goals.
- Monitored liaison updates across FNO and ISP companies, maintaining project momentum.
- Addressed day-to-day coordination queries between FNO and ISP contacts, streamlining interactions.
Customer Service Representative
Evotel
Johannesburg South
10.2023 - 05.2026
- Handled account and technical queries for fibre services, ensuring customer satisfaction and timely resolutions.
- Supported billing, setup, and fault follow-ups for fibre services, contributing to a seamless customer experience.
- Addressed customer account questions through detailed reference checks and network diagnostics, enhancing service reliability.
Data Capturer
Tracker Connect
Johannesburg South
04.2022 - 10.2023
- Captured and entered data with high accuracy, meeting strict deadlines for multiple projects.
- Corrected errors in data to prevent duplication across systems.
- Administer data clean-up and updates to ensure record accuracy.
- Scanned documentation and entered into database to maintain accurate records.
- Managed billing account inquiries and technical support requests to ensure prompt resolution. to enhance daily support.
Customer Service Representative
Telesure Investment Holdings
Johannesburg South
02.2020 - 02.2022
- Addressed customer complaints and resolved inquiries effectively.
- Resolved insurance enquiries and delivered clear information during support calls to support informed decision-making.
- Processed billing account questions, enhancing customer service quality.
Customer Service Representative
Innovation Group
Johannesburg South
04.2019 - 01.2020
- Managed customer complaints and escalated issues through support pathways, ensuring prompt resolution and customer satisfaction.
- Administered billing accounts and processed customer queries to ensure efficient service delivery.
- Resolved insurance reference and technical account inquiries, adhering to documented procedures to maintain service standards.
Customer Service Representative
Multichoice
Johannesburg South
11.2015 - 12.2018
- Addressed billing and technical inquiries during client support calls to ensure customer satisfaction.
- Managed customer complaints through defined escalation steps and documented resolutions for future reference.
- Managed client programming support and ownership over broadcast issue troubleshooting workflows.
Customer Service Representative
Webhelp
Johannesburg South
03.2015 - 11.2015
- Resolved billing and technical queries, ensuring adherence to helpdesk procedures for consistent customer satisfaction.
- Coordinated reference phone details to facilitate timely customer callback follow-up, enhancing customer engagement.
- Handled outsourcing and offshoring consulting questions, utilising documented guidance to provide accurate information to clients.
Education
MATRICULATED - High School
WAVERLEY GIRLS' HIGH SCHOOL
Johannesburg, GP01-2010
DIPLOMA - SOFTWARE DEVELOPMENT
ROSEBANK COLLEGE
Johannesburg, GPSkills
- Customer satisfaction focus
- Problem-solving strategies
- Technical support proficiency
- Team collaboration
- Conflict management skills
- Data entry accuracy
- Billing systems knowledge
- Service activation processes
- Time-efficient service delivery
- Relationship management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ISP Relations Coordinator
Evotel
06.2026 - Current
Customer Service Representative
Evotel
10.2023 - 05.2026
Data Capturer
Tracker Connect
04.2022 - 10.2023
Customer Service Representative
Telesure Investment Holdings
02.2020 - 02.2022
Customer Service Representative
Innovation Group
04.2019 - 01.2020
Customer Service Representative
Multichoice
11.2015 - 12.2018
Customer Service Representative
Webhelp
03.2015 - 11.2015
MATRICULATED - High School
WAVERLEY GIRLS' HIGH SCHOOL
DIPLOMA - SOFTWARE DEVELOPMENT
ROSEBANK COLLEGE