Kelebogile Gladys Disele

• Opening procedures and closing procedures
• Carefully interviewed, selected, trained, and supervised staff.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Managing bar orders and invoices.
• Ensuring guest function bookings go well.
• Monitored cash handling, POS transactions, and end-of-day financial reporting.
• Supervised daily operations of a high-volume

restaurant, ensuring smooth workflow during peak

hours.

• Conducted inventory checks, managed stock levels, and coordinated with suppliers to avoid shortages.
• Stock counting and handling variances on stock reports.
• Analyzed sales data and customer feedback to drive continuous improvement and revenue growth.
• Trained staff on new menu items and wine pairings .
• I managed staff uniforms and orders to ensure all staff are neat and have full uniforms for work.
• Daily checks of tools of trading on staff, corkscrews, pens notepads etc.
• Conduct weekly staff meetings to monitor performance and employee wellness .
• Hosted advertising agencies for promotional photo shoots regarding marketing purposes.
• Managed functions seating up to 300 guests .
• Quality tasting of new dishes and wine tasting .
• Handled guest bookings on Dine plan booking system.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift,and taking inventory.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Refilling cocktail and beer kegs.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Assisted with inventorying beverage stock and bar supplies.
• Prepared garnishes by evenly slicing and pitting fruits.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Processed orders and sent to kitchen employees for preparation.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.