Hi, I’m
Kelebogile Moeng
Administrative support
Johannesburg,Gauteng
Summary
Highly efficient Admin Support well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
13
years of professional experience
Work History
Ncube Incorporated Attorneys, Johannesburg
ADMIN SUPPORT/PERSONAL ASSISTANCE/ACCOUNTS, CLERK/COMPILING TENDERS
2017.04 - Current (7 years & 5 months)
Job overview
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Managed tax drawers, resolved variances and filed company receipts.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Created and maintained detailed records of all office activities.
- Supported staff on special assignments and ad hoc projects.
- Compiled and analyzed data to produce reports.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Midrand, Johannesburg
SECRETARY
2013.10 - 2014.10 (1 year)
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Answered multi-line phone system and enthusiastically greeted callers
- Maintained office supplies inventory by checking stock and ordering new supplies
- Scheduled appointments and conducted follow-up calls to clients
- Provided clerical support to company employees by copying, faxing, and filing documents
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Managed filing system, entered data and completed other clerical tasks
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Volunteered to help with special projects of varying degrees of complexity
- Established administrative work procedures to track staff's daily tasks
- Liaised between clients and vendors and maintained effective lines of communication
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Performed research to collect and record industry data
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Assisted coworkers and staff members with special tasks on daily basis
- Transcribed and organized information to assist in preparing speeches and presentations
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Drafted agendas, recorded minutes and generated documents to facilitate meetings
- Composed inter-office correspondence and provided product and service information to customers
- Maintained electronic filing systems and categorized documents
- Screened visitors and issued badges to maintain safety and security
- Maintained daily report documents, memos and invoices
- Created and updated records and files to maintain document compliance
- Booked airfare, hotel, and ground transportation to coordinate office travel
- Entered data into system and updated customer contacts with information to keep records current
- Handled daily scheduling tasks and provided administrative support for entire department
- Recorded and tracked operational expenses to identify and eliminate wasteful spending
- Offered technical support and troubleshot issues to enhance office productivity
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Offered technical support and troubleshot issues to enhance office productivity.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Created and updated records and files to maintain document compliance.
- Maintained daily report documents, memos and invoices.
- Screened visitors and issued badges to maintain safety and security.
- Maintained electronic filing systems and categorized documents.
- Composed inter-office correspondence and provided product and service information to customers.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Transcribed and organized information to assist in preparing speeches and presentations.
Limco Consulting and Management, Dr Vincent Family Practice, Johannesburg
Admin Support
2010.01 - 2010.12 (11 months)
Job overview
- Schedule meetings and coordinating appointments
- Training new administrative assistance
- Maintaining confidential and discretion
- Streamline communication between executives in other departments
- Drafting legal documents, report and memos
- Managing expenses and travel assignments,
- Coordinated meetings, seminar, functions and conference
- Dealing with client's complaints and escalating them to the manager
- Setting up and maintaining the divisions of filing system and library
- Implementing and maintaining procedures/administrative system
- Oversee office correspondence
- Filing of monthly reports
- Booking of car services for company car
- Promoted patient satisfaction by answering queries, creating a welcoming environment and using polite reassuring language to diffuse their fears
- Followed up with insurance companies to ensure clients obtain timely referrals
- Maintained medical records for 4000 patients and updating them regularly
- Answered phone calls and confirming patients' appointments with various physicians at the practice
- Collaborating with accountants, pharmacists, nurses vendor and medical representatives to facilitate fluids office operations
- Acted as the first point of contact for first-time and regular patients and offered customer support services
- Performed data entry, document creation and filing and other office administrative duties
Education
Brits Orbit Fit College , Brits
Some College (No Degree) from Management Assistant
2009.07 - 2009.12 (5 months)
Skills
Verbal And Written Skillundefined
Timeline
ADMIN SUPPORT/PERSONAL ASSISTANCE/ACCOUNTS, CLERK/COMPILING TENDERS
Ncube Incorporated Attorneys
2017.04 - Current (7 years & 5 months)
SECRETARY
Midrand
2013.10 - 2014.10 (1 year)
Admin Support
Limco Consulting and Management, Dr Vincent Family Practice
2010.01 - 2010.12 (11 months)
Brits Orbit Fit College
Some College (No Degree) from Management Assistant
2009.07 - 2009.12 (5 months)
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