Kelebogile Mashatola

Dedicated Debt Counseling Specialist with extensive expertise in debt rehabilitation, client account management, and financial operations. Proven success in major banking divisions, consistently delivering accurate, compliant, and customer-focused solutions. Skilled in analyzing accounts, resolving queries, and reducing bad debt while supporting clients and internal stakeholders. Committed to continuous professional development through studies in leadership, negotiation, HR, and paralegal disciplines, complemented by a strong foundation in project management and process improvement.

Badges Achieved at Nedbank:

1.December 2025: Learn to grow

Endorsement: Thank you for always availing yourself when we need support. Your reliability and willingness to step in make a huge difference to the team.

2.October 2025: Play to win

Endorsement: Kele is an exceptional agent, she sets her targets and aims to achieve them. despite some challenges that may arise, she always soares above them. Great work, keep it up.

3.October 2025: Learn to grow

Endorsement: Kele is the type of person that always is willing to learn and grow. She is always looking to improve her skills and shares her knowledge. She takes matters in her own hands and fixes them. Well done Kele, keep it up

4.June 2025: Client Obsession

Endorsement: Kele is always on the ball and always avail herself to assist and do an amazing job with no errors. Diligent, prudent and great to communicate at all levels. Kele is an assist to the team and company.

Formal Individual award:

1.December 2025:Tahira Kasodjee: Team Leader: NDCRS

Endorsement :Key Strengths and Achievements • Professional Development o Successfully completed certifications in Leadership Philosophy, Strategic Management, and HR Foundation through LinkedIn Learning. o Participated in the Future Me career guidance program, demonstrating commitment to career growth. • Operational Excellence o Earned three process mastery badges for: § QA report updates §Limit removal on NBP and SBS accounts §Assisting with bad log resolution o Performs daily QA checks and limit removals, which have significantly reduced errors by enabling agents to learn from mistakes. o Assisted in calling clients for the Preventions List campaign, supporting customer engagement. o Provides support on subsequent queues such as 17.2, 17.w, DC transfers, data capture, and indexing, ensuring smooth workflow. o Handles fee suppression and reinstatement for terminated accounts, contributing to compliance and customer satisfaction. • Collaboration & Upskilling o Actively collaborates with the Learning and Development team to enhance facilitation skills. o Currently pursuing a Higher Certificate in Paralegal, reflecting dedication to growth in both legal and learning spaces. Impact on the Team • Improved accuracy and efficiency through consistent QA checks. • Enhanced team success by taking on additional responsibilities beyond core functions. • Demonstrated flexibility and willingness to assist across multiple processes and campaigns. Appreciation Thank you, Kele, for your hard work, dedication, and commitment to making our team succeed. Your contributions have had a measurable impact on operational efficiency and team performance.

2.January 2026:

Endorsement: Kele`s joy that comes from doing work we are passionate and enjoy sharing and gaining knowledge , she express her enthusiasm for her roles, Kele can inspire our colleagues to find the same joy in their work. Sharing our love for our jobs creates a positive atmosphere where creativity and productivity can thrive. I am thankful for always availing yourself to learn and exchange knowledge withing the team to do extra. Her ability shows strong leaderships skills and with problem solving she's got the ability to think critically and to efficiently solve problems. He can decompose complex issues and lead their team towards effective solutions. YOUR AMAZING AND SALUTE YOU!

Future developmental Goal( Future Role)

I am currently upskilling my facilitation knowledge by working with the Learning and Development team and studying towards a Higher Certificate in Paralegal, as I aim to grow within both the legal space and the learning and development space. These achievements demonstrate my commitment to continuous learning and my ability to contribute beyond my core responsibilities, aligning with the company’s strategic objectives.

As part of my upcoming role, I will be collaborating closely with the Learning and Development team to enhance and balance the three essential E�s in my professional growth: Education, Experience, and Exposure.

I have successfully completed the first part of the three E’s: Education by obtaining a Facilitation Certificate with Chartall Business Institute, which has equipped me with foundational knowledge and skills in the Facilitation space.

The second E: Experience will be gained through active involvement with the Learning and Development team, allowing me to apply and refine my capabilities in a practical setting and I am currently shadowing with the Learning and Development team.

Lastly, I am working on the third E, :Exposure :by engaging in initiatives and opportunities that broaden my understanding and visibility within the organization. This structured approach will support my continuous development and enable me to contribute more effectively in my future responsibilities and growth within the bank. I conduct training within our team and help the process guide for the different products that we work with.

I would like to grow within the Learning and Development in the HR department.

[CDR Enterprise Collections Programme Training,Nedbank

• Future Me for Employees Module 4 My Future Brand Completion date 20 Nov 2025 Course Complete
• Future Me for Employees Module 3 My Future Skills Completion date 13 Nov 2025 Course No Show
• Future Me for Employees Module 2 The Future World Completion date 06 Nov 2025 Course Complete
• Future Me for Employees Module 1 My Future Interests Completion date 23 Oct 2025 Course Complete
• Future Me Employee Onboarding Workshop Completion date 16 Oct 2025 Course Complete
• YES ElevatU COURSE Completion date 14 Oct 2025 Course Complete
• Accounting for Managers Completion date 23 Sept 2025 Course Complete
• Eclipse Training Completion date 19 Sept 2025 Course Complete
• OHS Ergonomics in the Workplace Completion date 03 Sept 2025 Course Complete
• Report It Completion date 03 Jun 2025 Course Complete
• CDR Enterprise Collections Programme Training Completion date 19/03/2025 Complete
• Performance Management Complete date: 12/06/2024 Completed
• Culture Shift Data and GenAI Completion date: 06/06/2024 Completed
• Peer Coaching for Leaders, Managers and Teams Completion date : 05/02/2024 Completed
• Debt Review - Proficiency Course Completion date: 14/12/2020 Completed
• Skype For Business Facilitated Session Completion date:02/04/2019 Complete

• DC Tracker
• Banking Platform
• Staff Portal
• CAMPS
• Vertigo
• Sigvar
• Staffware

• 1.December 2025: Learn to grow Endorsement: Thank you for always availing yourself when we need support. Your reliability and willingness to step in make a huge difference to the team.
• 2.October 2025: Play to win Endorsement: Kele is an exceptional agent, she sets her targets and aims to achieve them. despite some challenges that may arise, she always soares above them. Great work, keep it up.
• 3.October 2025: Learn to grow Endorsement: Kele is the type of person that always is willing to learn and grow. She is always looking to improve her skills and shares her knowledge. She takes matters in her own hands and fixes them. Well done Kele, keep it up
• 4.June 2025: Client Obsession Endorsement: Kele is always on the ball and always avail herself to assist and do an amazing job with no errors. Diligent, prudent and great to communicate at all levels. Kele is an assist to the team and company.

• 1.December 2025:Tahira Kasodjee: Team Leader: NDCRS Endorsement :Key Strengths and Achievements
• Professional Development
• Successfully completed certifications in Leadership Philosophy, Strategic Management, and HR Foundation through LinkedIn Learning.
• Participated in the Future Me career guidance program, demonstrating commitment to career growth.
• Operational Excellence
• Earned three process mastery badges for: QA report updates Limit removal on NBP and SBS accounts Assisting with bad log resolution
• Performs daily QA checks and limit removals, which have significantly reduced errors by enabling agents to learn from mistakes.
• Assisted in calling clients for the Preventions List campaign, supporting customer engagement.
• Provides support on subsequent queues such as 17.2, 17.w, DC transfers, data capture, and indexing, ensuring smooth workflow.
• Handles fee suppression and reinstatement for terminated accounts, contributing to compliance and customer satisfaction.
• Collaboration & Upskilling
• Actively collaborates with the Learning and Development team to enhance facilitation skills.
• Currently pursuing a Higher Certificate in Paralegal, reflecting dedication to growth in both legal and learning spaces. Impact on the Team
• Improved accuracy and efficiency through consistent QA checks.
• Enhanced team success by taking on additional responsibilities beyond core functions.
• Demonstrated flexibility and willingness to assist across multiple processes and campaigns. Appreciation Thank you, Kele, for your hard work, dedication, and commitment to making our team succeed. Your contributions have had a measurable impact on operational efficiency and team performance.

• I am currently upskilling my facilitation knowledge by working with the Learning and Development team and studying towards a Higher Certificate in Paralegal, as I aim to grow within both the legal space and the learning and development space. These achievements demonstrate my commitment to continuous learning and my ability to contribute beyond my core responsibilities, aligning with the company’s strategic objectives.
• As part of my upcoming role, I will be collaborating closely with the Learning and Development team to enhance and balance the three essential E’s in my professional growth: Education, Experience, and Exposure.
• I have successfully completed the first part of the three E’s: Education by obtaining a Facilitation Certificate with Chartall Business Institute, which has equipped me with foundational knowledge and skills in the Facilitation space.
• The second E: Experience will be gained through active involvement with the Learning and Development team, allowing me to apply and refine my capabilities in a practical setting and I am currently shadowing with the Learning and Development team.
• Lastly, I am working on the third E, :Exposure :by engaging in initiatives and opportunities that broaden my understanding and visibility within the organization. This structured approach will support my continuous development and enable me to contribute more effectively in my future responsibilities and growth within the bank. I conduct training within our team and help the process guide for the different products that we work with. I would like to grow within the Learning and Development in the HR department.