KELEBOGILE MAKALLANE
CUSTOMER SERVICE AND SALES CONSULTANT
Polokwane
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
9
9
years of professional experience
7
7
Languages
Work History
Customer Service Consultant
Brilliant Konnect
01.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced team communication through regular briefings, fostering a more cohesive working environment for better productivity levels.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Answered constant flow of customer calls with minimal wait times.
Sales Agent
Lumkani
10.2020 - 07.2021
- Achieved top performer status within the company due to consistent high sales numbers.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Built relationships with customers and community to promote long term business growth.
- Increased sales and customer satisfaction through personalized servicing.
- Developed, maintained and utilized diverse client base.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Developed and implemented sales strategies to increase profits.
- Explained features and advantages of [Type] products or services to promote sales.
Preschool Assistant Teacher
Exclusive Kids Academy
02.2019 - 11.2019
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Supported students in developing self-esteem and self-confidence.
- Developed innovative activities to engage young children in learning process.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Engaged and entertained children through recreational and educational activities.
- Encouraged children to interact with each other and participate in group activities.
- Organized and supervised large and small group activities.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Organized snack time and nap hours.
- Helped new preschool children get used to classes by giving one-on-one support.
- Supervised children during in-classroom activities and on playground.
Cleaner
Masana Hygiene Services
01.2016 - 12.2016
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Developed and implemented comprehensive cleaning plan for entire building.
- Provided assistance to other staff members with cleaning of difficult areas.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Assistant Teacher
Refentse Primary School
01.2015 - 12.2015
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Monitored and reported student progress and development, offering mentoring as needed.
- Distributed tests, assignments and handouts per teacher specifications.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Education
No Degree - Education
Play Base Educare
Pretoria, South Africa 04.2001 -
No Degree - Early Childhood Education
Tshwane North College
Hammanskraal, South Africa 04.2001 -
High School Diploma -
Tipfuxeni Secondary School
Hammanskraal, South Africa 04.2001 -
Skills
Report creation
Product and service solutions
Service standard compliance
Microsoft Office
Multi-Line Phone Systems
Call Management
Training development aptitude
Data Collection
Customer Acquisition
Report Transcription
Client Relations
Resume - Sections
- BRILLIANT TELECOMMUNICATIONS, 01/01/24, Present, Dealing with customer complaints and resolving the queries Answering custormers calls and doing daily,weekly and montly reports working with excel,power point to create cutomer profiles, customer service consultant
Timeline
Customer Service Consultant
Brilliant Konnect
01.2022 - Current
Sales Agent
Lumkani
10.2020 - 07.2021
Preschool Assistant Teacher
Exclusive Kids Academy
02.2019 - 11.2019
Cleaner
Masana Hygiene Services
01.2016 - 12.2016
Assistant Teacher
Refentse Primary School
01.2015 - 12.2015
No Degree - Education
Play Base Educare
04.2001 -
No Degree - Early Childhood Education
Tshwane North College
04.2001 -
High School Diploma -
Tipfuxeni Secondary School
04.2001 -