KELEBOGILE VIVIENNE LEKHELA
Senior Assistant Officer (University Of Free State)
Bloemfontein,FS
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Senior Assistant Officer
University of Free State
10.2015 - Current
- Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
- Optimized workflow processes by implementing automation tools, significantly reducing manual labor requirements and improving project turnaround times.
- Oversee daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Acquired product and service knowledge to provide solutions to customers.
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Spearheaded process improvements initiatives that resulted in increased efficiency, reduced errors, and enhanced overall business performance.
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
Underwriting Consultant
Absa Insurance Company
10.2011 - 09.2015
- Conducted rigorous market research for informed decision-making on new product offerings and pricing adjustments.
- Monitored industry developments to ensure the company''s underwriting guidelines remained relevant and competitive in the market landscape.
- Built strong relationships with brokers to facilitate smooth communication channels and improve overall customer experience.
- Assisted in the development of marketing materials highlighting key product features and benefits, boosting brand awareness among prospective clients.
- Provided crucial input during high-level decision-making meetings, ensuring that the company''s underwriting guidelines were aligned with overall business objectives.
- Trained junior underwriters on best practices, fostering a culture of continuous learning and improvement.
Receptionist Administrator
Absa Insurance Company
10.2010 - 09.2011
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Education
National Diploma - Management Assistant (N-Dip), Communication (N4-N6), Computer Practice (N4-N6), Information Processing (N4-N6), Office Practice (N4-N6)
Motheo TVET College
01.2005 - 01.2007
Grade 12 - Matric, Subjects: English, Afrikaans, Se Sotho, Business Economics, Economics, Mercantile Law, Tourism
Navalsig High School
Skills
Communication (Verbal & Written)
References
- Prof. Patrick Mafora, University of the Free State, Vice Dean (Faculty of Education), 072 236 2425
- Ms. Anna Nkeleku, University of the Free State, Officer (Finance), 051 401 2720
- Mrs. Masego Olifant, Absa Insurance, Team Leader, 072 623 7308
Keyskills
Excel Expert, Powerpoint Advanced, Word Advanced, Outlook Advanced.
Timeline
Senior Assistant Officer
University of Free State
10.2015 - Current
Underwriting Consultant
Absa Insurance Company
10.2011 - 09.2015
Receptionist Administrator
Absa Insurance Company
10.2010 - 09.2011
National Diploma - Management Assistant (N-Dip), Communication (N4-N6), Computer Practice (N4-N6), Information Processing (N4-N6), Office Practice (N4-N6)
Motheo TVET College
01.2005 - 01.2007
Grade 12 - Matric, Subjects: English, Afrikaans, Se Sotho, Business Economics, Economics, Mercantile Law, Tourism
Navalsig High School
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