Microsoft
Keketso Addition Setai
Branch Admin/Lab Assistant
Pretoria,GP
Summary
Dynamic professional with a proven track record at Ampath, adept in safe specimen handling and enhancing customer satisfaction. Leveraged laboratory techniques and analytical thinking to ensure high-quality outcomes. Excelled in team collaboration, significantly improving project efficiency. Demonstrates a commitment to documentation compliance and positive client interactions. Reliable individual with skills and experience as Laboratory Assistant. Smart and committed to job well done and offering exceptional drive.
Overview
19
19
years of professional experience
2
2
Certifications
7
7
Languages
Work History
Branch Admin /Lab Assistant
Ampath
09.2021 - Current
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared specimens for testing and analysis.
- Learned multiple pre-lab biological techniques.
- Prepared samples for centrifugation, aliquoting, and preserving sample integrity.
- Prioritized tasks efficiently to meet project deadlines, while maintaining high-quality results in a fast-paced laboratory environment.
- Deliver results to Hospital Wards and doctors.
- Capture patients' information and tests to be performed as per doctors.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Recorded and analyzed data to produce reports of results.
Data Capturer
Amapth
04.2014 - 09.2021
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Obtained scanned records and uploaded into database.
- Enhanced data accuracy by meticulously entering and verifying information in Meditech databases.
- Participated in ongoing training sessions to stay current with industry best practices and improve overall performance as a Data Capturer.
Call Center Representative
Telkom SA
01.2008 - 03.2014
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining a professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Call Center Representative/ Credit Card
Absa Bank
01.2008 - 09.2008
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining a professional composure.
- Identified upselling opportunities to increase revenue generation.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Call Center Representative
Junkmail Publishers
01.2006 - 11.2007
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Igher Certificate - Economic Management And Sciences
Unisa
Pretoria, South Africa 04.2001 -
High School Diploma -
Seotlong Agricultural High School
Free State-Harrismith 04.2001 -
Skills
Safe specimen handling
Software
Meditech
Outlook
Certification
First aid
Interests
Sport, Travelling,Learning,Helping others
Affiliations
- Pulane Sereko ( Ampath) 0126781393/2
- Brighton (Ampath) 0126649854
- Lucia Adams (ABSA) 0102464292
Timeline
Branch Admin /Lab Assistant
Ampath
09.2021 - Current
Data Capturer
Amapth
04.2014 - 09.2021
Call Center Representative
Telkom SA
01.2008 - 03.2014
Call Center Representative/ Credit Card
Absa Bank
01.2008 - 09.2008
Call Center Representative
Junkmail Publishers
01.2006 - 11.2007
Igher Certificate - Economic Management And Sciences
Unisa
04.2001 -
High School Diploma -
Seotlong Agricultural High School
04.2001 -
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