Miss Keketso Tsita
Sales Executive
Johannesburg
Summary
Highly experienced sales and marketing executive in FMCG and food technology industries,with 8 years experience. Strong relationships have been built within the HORECA industries,through building and maintaining new and existing customer relations and fast problem solving. Consistent and strong knowledge of CRM systems,as well as impeccable ability to compile presentations decks to acquire new accounts,especially at enterprise level. Passionate about driving sales,exceeding targets and increasing revenue growth across new and existing markets. A very versatile team player and influential team leader who encourages individual and collective team growth,whilst harnessing a healthy and sales driven team dynamic.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
Work History
Field Sales Executive
Uber Eats
Johannesburg
02.2022 - Current
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database using company CRM
- Built diverse and consistent sales portfolio.
- Built relationships with customers to promote long term and consistent sales growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and maintained strong working relationships with key merchants within HORECA across territories.
- Secured private information to maintain customer confidence and protect operations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Performed root cause analysis, created corrective plans of action and furnished objective evidence to deliver accurate results.
Trade Marketing Coordinator
Truman and Orange
Johannesburg
08.2021 - 12.2023
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance to greater sales team.
- Proven ability to learn quickly and adapt to new situations.
- Coordinating,booking and securing stock for promotions.
- Generating and completing reports to present sales figures to management teams using company specific CRM.
- Organized and restructured stock and office space.
Sales Administrator
The Really Great Brand Company
Johannesburg
03.2015 - 06.2023
- Collaborated with marketing and sales departments to optimize strategic initiatives.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Brand Ambassador
Halewood Wines and Spirits
Cape Town
08.2018 - 12.2020
- Monitored customer preferences to determine focus of sales efforts.
- Increased sales by effectively communicating product benefits.
- Established and maintained positive relationships with customers.
- Maintained knowledge of current promotions and product features.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Communicated product value, quality, and style to educate and entice potential customers.
- Worked with team to achieve sales goals for products.
- Engaged customers to communicate key product features.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Sales Executive
Diageo SA Pty(Ltd)
Cape Town
08.2016 - 05.2018
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer and maintaining existing relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Deluxe Brand Builder
The Really Great Brand Company
Johannesburg
06.2015 - 07.2016
- Achieved or exceeded company-defined sales quotas.
- Increased sales and product coverage with execution of full sales cycle processing from initial lead processing through conversion and closing across territories.
- Negotiated prices, terms of sales and service agreements.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained strong leadership skills by managing projects from start to finish.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Marist Brothers,Linmeyer
Johannesburg,South Africa 01.1996 - 12.2008
Bachelor of Social Science - Politicals, Public Policy And Administration
University of Cape Town
Cape Town, South Africa 03.2009 - 12.2014
Skills
Analytical and Critical Thinking
Data analysis
Sales forecasting
Sales strategy
Sales expertise
Cold Calling
Territory Management
Schedule Coordination
Staff Management
Quality assurance understanding
Operations
Interpersonal Communication
MS Office
First Aid/CPR
Decision-Making
Critical Thinking
Organization and Time Management
Teamwork and Collaboration
Teambuilding
Training and mentoring
Inter-department collaboration
Strategic planning
Business Development
Negotiation
Sales and marketing
Business planning
Customer Relations
Sales proficiency
Accomplishments
- Achieved increased sales growth,coverage and revenue across two regions through effectively helping with improving existing sales strategies and formulating new ones.
- Led my sales team in two key projects of acquiring and securing two key enterprise accounts.
- Acquired a key retail store which gained large traction on social and print media,resulting in increased revenue and product knowledge.
- Led,managed and supervised multiple teams of promotions,across South Africa in event management and execution.
Timeline
Field Sales Executive
Uber Eats
02.2022 - Current
Trade Marketing Coordinator
Truman and Orange
08.2021 - 12.2023
Brand Ambassador
Halewood Wines and Spirits
08.2018 - 12.2020
Sales Executive
Diageo SA Pty(Ltd)
08.2016 - 05.2018
Deluxe Brand Builder
The Really Great Brand Company
06.2015 - 07.2016
Sales Administrator
The Really Great Brand Company
03.2015 - 06.2023
Bachelor of Social Science - Politicals, Public Policy And Administration
University of Cape Town
03.2009 - 12.2014
High School Diploma -
Marist Brothers,Linmeyer
01.1996 - 12.2008