KEKETSO MASHIGO
Virtual Assistants
81 Maokeng Section Tembisa,GP
Summary
Resourceful virtual professional with expertise in administrative support and digital communication. Manages schedules, correspondence, and project coordination to enhance efficiency. Focused on collaboration and adaptability to meet evolving team needs while excelling in multitasking, problem-solving, and technology utilization.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Virtual Assistant
LOUMOD
03.2024 - Current
- Managed scheduling and calendar organization for executive team, ensuring optimal time management and efficiency.
- Managed high volume of phone calls and email inquiries, ensuring timely and professional responses.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Conducted online research to gather address and contact details for targeted companies, supporting outreach efforts.
- Prepared presentations based on provided guidelines.
- Conduct online research to find address and contact details for a given list of companies
- Worked remotely in a full-time capacity
- Handling resumes for candidates that have applied for a specific position in the company
- Managing simple bookkeeping tasks like invoices, receipts and expenses
- Make cold calls to generate leads from a provided spreadsheet
- Mentored junior assistants, fostering skill development and promoting best practices in administrative support.
- Coordinated logistics, catering, agendas, and travel arrangements for meetings and events for board of directors and executive team.
Manager car wash/grocery store
Eke Osagie Group
07.2022 - 09.2023
- Training employees on proper techniques for washing vehicles, using equipment such as buffers and waxes
- Developed pricing strategy for services and products, incorporating discounts for repeat customers to enhance loyalty
- Maintaining clean facilities, ensuring that all equipment is functioning properly, and hiring staff as needed to meet demand
- Managed inventory of supplies, ordered new supplies regularly
- Establishing pricing for services and products, including discounts for repeat customers
- Estimating costs of labor and supplies needed to complete jobs, and monitoring inventory to ensure that supplies are adequate
- Conducted market research to analyze trends in car washing techniques and equipment, informing service offerings
- Worked full-time on-site to ensure operational efficiency
Picker/Packer
Medhold Medical
08.2021 - 11.2021
- Received and verified incoming pick tickets to ensure accuracy of orders.
- Locate products using technology.
- Retrieve orders according to quantity, size etc. ...
- Build pallets with orders and position them to loading docks.
- Wrapped orders securely to prepare for loading onto trucks, ensuring safe transport.
- Restock inventory manually or with warehouse equipment.
- Assisted with daily operations during internship
Personal Assistant
Afri'darkie
03.2020 - 02.2021
- Managing diaries and organising meetings and appointments, often controlling access to the manager/executive
- Acting as a first point of contact: dealing with correspondence and phone calls
- Booking and arranging travel, transport and accommodation
- Coordinated events and conferences, enhancing team collaboration and stakeholder engagement
- Liaising with staff, suppliers and clients
- Organising events and conferences
- Typing, compiling and preparing reports, presentations and correspondence
- Developed and maintained administrative procedures, streamlining operations and improving workflow
- Implementing and maintaining procedures/administrative systems
- Supported the manager by completing corporate governance reports to ensure compliance with legislation and regulations.
- Worked on-site full-time to support daily operations.
Waitress
Diner (O.R Tambo International)
11.2018 - 12.2019
- Engaged with customers to understand their needs and preferences
- Processed customer bills and payments accurately to streamline transactions
- Took customer orders efficiently, ensuring accurate and timely service
- Served food to customers in a timely and courteous manner
- Maintained cleanliness of food service areas to meet health standards
- Restocked service areas with necessary supplies to maintain efficiency
- Cleared dirty dishes from tables to maintain a clean dining environment
- Utilized Micros point of sales system to process transactions accurately
- Worked full-time on-site to support daily operations
Sales Consultant and call center assistant
Stock Market College
07.2018 - 09.2018
- Executed forex trading transactions
- Managed remote contract negotiations
- Developed tailored financial strategies to meet diverse client needs.
- Conducted in-depth market analysis to identify emerging investment opportunities.
- Delivered engaging presentations on stock market principles and investment techniques.
Administration Assistant
Cyber Cafe
10.2017 - 12.2017
- Assisted customers with computer software issues, including Microsoft Office and Adobe software.
- Microsoft Office
- Adobe software
- All the software that are being used in the cyber café
- Provided services including encoding, printing, and downloading, contributing to smooth operations of the cyber café.
- Handled computer maintenance and software installation, ensuring systems were operational and up-to-date.
- Executed on-site contract tasks for clients.
Sales Representative
Avon Justine
03.2017 - 09.2017
- Provided customer service support
- Engaged clients to provide product insights and recommendations
- Working long hours
- Managed client records to ensure accurate and up-to-date information
- Worked remotely on a part-time basis
Waitress
Taste of Mumbai
01.2016 - 01.2017
- Engaged with customers to ensure satisfaction and address inquiries
- Serving food
- Took customer orders accurately and efficiently to enhance dining experience
- Process customer bills or payments
- Cleaned food service areas to maintain hygiene and create welcoming environment
- Cleaning food service areas
- Stock service with supplies
- Have knowledge with Micros point of sales system
- Worked on-site full-time to support daily operations.
Education
Grade R Play Based Learning Course - Early Childhood Care And Education
04.2001 -
Matric - Sepedi, English, Mathematical Literacy, Life Sciences, History, Agricultural Science, Geography
06-2018
Bachelor of Hospitality Management - Food and Beverage
04.2001 -
- Plate Service
- Silver Services
- Buffet Service
- Stock rotation
- Customer services
- Function organizing
- Banqueting & restaurant
Skills
CRM management
Microsoft office
Data entry
Calendar management
Meeting scheduling
Task coordination
Event planning
Spreadsheet management
Social media updating
Technical writing
Administrative support
Computer skills
Flexible scheduling
Customer service
Digital communication
Task prioritization
Listening skills
Professional phone manners
Quick learner
File organization
Timeline
Virtual Assistant - LOUMOD
03.2024 - Current
Manager car wash/grocery store - Eke Osagie Group
07.2022 - 09.2023
Picker/Packer - Medhold Medical
08.2021 - 11.2021
Personal Assistant - Afri'darkie
03.2020 - 02.2021
Waitress - Diner (O.R Tambo International)
11.2018 - 12.2019
Sales Consultant and call center assistant - Stock Market College
07.2018 - 09.2018
Administration Assistant - Cyber Cafe
10.2017 - 12.2017
Sales Representative - Avon Justine
03.2017 - 09.2017
Waitress - Taste of Mumbai
01.2016 - 01.2017
Play Based Learning - Grade R Play Based Learning Course, Early Childhood Care And Education
04.2001 -
Seeding In Education Training And Projects - Bachelor of Hospitality Management, Food and Beverage
04.2001 -
Thuto Ke Maatla Adult Center - Matric, Sepedi, English, Mathematical Literacy, Life Sciences, History, Agricultural Science, Geography