Keitumetsi Lengoati
Process Specialist
Johannesburg
Summary
Experienced in software, IBM hardware, IBM maintenance, Red Hat, and HPE renewals, I have held positions as a QA and process specialist. With strong organizational skills and a thirst for knowledge, I am a young professional who is eager to learn and grow. My ability to independently manage tasks and achieve goals without constant supervision makes me a valuable asset to any organization. As a team player with exceptional attention to detail, I continuously seek out new skills and knowledge to improve efficiency and effectiveness in completing projects. I believe in sharing my acquired knowledge with my team members to foster collective growth and success for both ourselves and the organization.
Overview
13
13
years of professional experience
1995
1995
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Contracts Renewal Specialist
Infosys South Africa (BPM)
08.2024 - Current
- Provides support in the Contracts Management Lifecycle Process.
- Administrate strategic client accounts and contracts in conjunction with the relevant Go to market teams.
- Customer Master Data: ensure master data is always up to date and optimized.
- Prepare and distribute required reports including renewal schedules, client schedules, contract list.
- Non - conformance Management: Process non-conformance with relations to the OTC process and order adjustments
- Accurate and efficient entry order, automation, and SD processes
- Adhere and align with global sales required KPIs.
Quality Analyst
Infosys South Africa (BPM)
05.2022 - 08.2024
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Created and revised procedures, checklists and job aids to reduce errors.
- Analyzed quality and performance data to support operational decision-making.
Junior Product Manager and Quotes Specialist
Axiz (Pty) Ltd
11.2016 - 03.2022
- Develop and manage a strategy, which will optimise the product/Brand performance in the marketplace while archiving the objectives set by both the vendor and the company
- Compiling daily, weekly, and monthly reports for Management, customers, and vendor.
- Creating sales quotations, sales orders, and purchase orders on Sage ERP system.
- Tracking orders and updating customers.
- Maintaining product data and price files on Sage ERP system.
- Processing orders on IBM Third Party Marketplace portal.
- Preparing costings and order packs for procurement team.
- Assisting customers when bidding for tenders.
- Documenting processes and incident reports.
- Driving software sales to ensure that targets are met.
- Work in a team environment and support team members (Business Unit Manager, Business Development Managers and Operations department)
- Attend weekly training sessions, training learners and interns.
- Preparing and submitting special pricing and discounts requests on IBM Partner Guided Selling portal.
- Creating Sales orders and Purchase orders
- Escalations with vendors / ETA management
- Managing backlog report.
IBM Hardware Sales Assistant
Technology Corporate Management
02.2013 - 11.2016
- Processing orders on vendor portals (IBM)
- Tracking orders and sending ETA’s to sales team and customers.
- Facilitating deliveries for Local and International orders.
- Updating order tracking reports daily for Management.
- Office administration.
- Building and maintaining customer relations.
- Distributing daily report and tracker to the team.
- Follow up calls.
- Liaise between field sales staff and internal staff, respond to shipment rate requests, and implement tariffs.
Sales Assistant
Photo & Beyond
Johannesburg
04.2012 - 01.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Separating charge slips, balancing cash drawers, making deposit.
- Sales support and maintaining knowledge of current sales and promotions.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Matric Certificate - Commerce
Alexandra High School
01.2025 - 12.2009
I.T Certification - 12 Months Course - Information Technology
TCM Academy
Gauteng12-2010
Skills
Operations Administration
Management of Product Data
Engagement with external stakeholders
Attention to detail
Project management
undefinedCertification
I.T Essentials – PC Hardware and Software
Additional Information
Infosys SA
Leandra Coetzer - 084 581 3993
Candice Samuels - 074 586 5844
Axiz (Pty) Ltd
Noel Bezuidenhout – 081 333 8682
Photo and Beyond
Mr Z. Mathangi – 082 399 5000
Technology Corporate Management
HR – 011 848 8000
Antonella Biagioni – 082 736 3505
Timeline
Matric Certificate - Commerce
Alexandra High School
01.2025 - 12.2009
Contracts Renewal Specialist
Infosys South Africa (BPM)
08.2024 - Current
Quality Analyst
Infosys South Africa (BPM)
05.2022 - 08.2024
Junior Product Manager and Quotes Specialist
Axiz (Pty) Ltd
11.2016 - 03.2022
IBM Hardware Sales Assistant
Technology Corporate Management
02.2013 - 11.2016
Sales Assistant
Photo & Beyond
04.2012 - 01.2013
I.T Certification - 12 Months Course - Information Technology
TCM Academy
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