KEITUMETSE MTHETHWA
Pretoria
Summary
Highly motivated Politics graduate with strong analytical and problem-solving skills honed through the analysis of complex social issues. Experienced in business facilitation, administration, and customer service, seeking a challenging role where I can leverage my skills to contribute to organizational success.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
INVOICE SCRUTINY OFFICER
Standard bank
10.2022 - Current
- Client Communication & Support: Resolved client inquiries and provided accurate information in a fast-paced declined call center environment.
- Facilitated and developed training materials and scripts to successfully onboard and integrate two merged teams payments and declined cards call teams.
- Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
- Managed merchant invoice payments by analysing reports and proactively contacting merchants to ensure timely settlements.
- Successfully led a team of change influencers, fostering a positive and collaborative team environment while guiding colleagues through organisational transitions and ensuring successful adoption of new processes.
BUSINESS ANALYST INTERN
Italian Chamber of Commerce
06.2019 - 06.2020
- Facilitating networking sessions for international and domestic SME's
- Events planning and coordination
- Business relationship-building
- Data Management
- Maintain clients' directory
- Manage diaries for management
- Arrange travel and accommodation for invitees to conferences
ADMIN OFFICER
Mologadi A Nape
01.2018 - 06.2020
- Verbal and written communications
- Preparing documents of the mid-level staff
- Overseeing, directing and co-ordinating work of general workers
- Participating in the development and administration of department goals and objectives
Education
Bachelor of Arts - POLITICS
University of Johannesburg
Johannesburg 02.2016 - 12.2025
Skills
- Analytical Thinking
- Excellent verbal and written communication skills
- Conflict Resolution
- Facilitation Skills
- Root Cause Analysis
- Project Planning
Personalimprovement
- 2019 - 2020, Assistant to Web Developer Creating WordPress Pages, adding of Google Tags and Google Analytics Testing and Reviewing Google Keywords User Acceptance Testing
- 2021 - 2022, Assistant To Chat-bot Developer Creating A Chat-Bot for Real Estate Assisted with creating a persona. Creating questions for chat bot from business's FAQs and user research. Developed responses for the board questions we developed based on the sessions SMEs. Assisted with the creation of Training Data of Chat-bot's AI component using Watson Assistant (IBM Technology)
- 2022 - Currently Fleet Influencer ( Change Influencer ) Joined and subsequently led a team of change influencers in my business area, driving successful organizational transitions and now responsible for co-mobilizing the initiative.
System and applications
- Google Analytics
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- FMS
Onlinelearning
- Fundamentals of Business Analysis Certificate, UDEMY, 2022, ude.my/UC-9bfa1aa9-3b02-4745-ac5
- Become an Agile Business Analyst in Scrum-IIBA Endorsed Certificate, UDEMY, 2022, ude.my/UC-081e4734-1d6c40a7-8996-ac98dc4ae878
- Learning Basic Spanish, DUOLINGO, 2018 - Present
- McKinsey Forward Program 2024
Timeline
INVOICE SCRUTINY OFFICER
Standard bank
10.2022 - Current
BUSINESS ANALYST INTERN
Italian Chamber of Commerce
06.2019 - 06.2020
ADMIN OFFICER
Mologadi A Nape
01.2018 - 06.2020
Bachelor of Arts - POLITICS
University of Johannesburg
02.2016 - 12.2025
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