Summary
Overview
Work History
Education
Skills
Career Objectives And Values
Attributes And Competencies
Summary Of Qualification
Proficient Language
Tell Work
Personal Information
References
Timeline
Generic
Keitumetse Mpete

Keitumetse Mpete

Service Consultant
Garakuwa

Summary

An individual with a strong sense of responsibility and is capable of using her own initiative for a job well done. Highly motivated, friendly and cheerful disposition. Highly dedicated person, willing to learn and be trained in any field of work to be able to take any challenges give to prove myself. A multi-skilled individual with a bias towards-computer literacy in Microsoft word, excel and internet explorer.

Overview

14
14
years of professional experience

Work History

Service consultant

Nedbank Ltd
Garankuwa
01.2015 - Current
  • Acknowledging, greeting and directing clients
  • Reduce queue time and educate client about Digital channel
  • Assist client with complaints, compliments and Queries.

Service consultant

Nedbank Ltd
01.2010 - Current
  • Provide customer service and identifying Clients details
  • Receiving and disbursing cash
  • Detecting fraud and mitigating risks
  • Identifying leads and cross selling Opportunities.

Administrator

Nedbank
Nedbank Garankuwa
05.2010 - 02.2018
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.

Education

Certificate -

Saint Teresa High School
Bapong
2007

Skills

Technical Support

undefined

Career Objectives And Values

  • To contributes to the goals and objectives of the organisation using appropriates skills and experience.
  • Able to demonstrate a high level of security and confidence.
  • Urgency, drive, and tenacity.
  • Honesty, integrity, reliability and empathy.

Attributes And Competencies

  • Good interpersonal skills.
  • Strong verbal and written communication skills.
  • Ability to work in a team.
  • Display strong leadership character.
  • Display integrity and honesty.
  • Adhering to principle and values.
  • Microsoft office products.
  • Customer focus and impact relationship building.
  • Productive in a pressurized environment and attain deadlines.
  • Ability to manage multiple task and prioritise.
  • Adaptability, Creativity and innovation.
  • Manages time effectively.
  • FICA and FAIS knowledge.

Summary Of Qualification

Saint Teresa High, Grade 12, English, Afrikaans, Setswana, Science, Maths And biology

Proficient Language

English and Tswana

Tell Work

010 248 9331

Personal Information

  • ID Number: 891029 0313 081
  • Citizenship: South African
  • Date of Birth: 10/29/89
  • Gender: Female
  • Driving License: Code 10
  • Marital Status: Single

References

Mrs Marina Herman, Area Manager Pretoria North and West, 012 252 1228

Timeline

Service consultant

Nedbank Ltd
01.2015 - Current

Administrator

Nedbank
05.2010 - 02.2018

Service consultant

Nedbank Ltd
01.2010 - Current

Certificate -

Saint Teresa High School
Keitumetse MpeteService Consultant