A communicator with extensive experience in mediation and conciliation. Served as Chairperson of the Numsa branch for 4 years at Gautrain and as a Untu Shopsteward. Represented employees in hearings at the workplace and CCMA, leading negotiations for worker rights. Successfully facilitated resolutions and settlements on behalf of employees. Organized and addressed meetings for organized workers. Reinstated an employee, also formed part of a team that reviewed policies to protect the rights of workers and union members, and effectively represented managers at hearings.
Overview
21
21
years of professional experience
2014
2014
years of post-secondary education
Work History
Asset Verifyer
Snergy Evolution
03.2024 - Current
Through physical inspections, documentation reviews, reconciliation, valuation assessment, and internal control evaluation.
Provide exceptional customer service by addressing client inquiries promptly and professionally.
Mobile carwash
Indzalo GROUP/Self employed
12.2020 - Current
Ehailing services
Supply promotional branding/materia
Customer Service Supervisor (CSS)
Bombela Operating Company (GAUTRAIN)
09.2016 - 12.2020
Information and Customer Handling
Ensure that Customer Service Personnel all report for duty as scheduled and that all personnel reporting for duty are sober and fit for duty.
Ensure that a shift has enough staff
Arrange staff to stand in where personnel are booked off or didn’t report for duty
Perform Customer Service Attendant (CSA) duties in the event that there is staff shortage.
Daily control of station cash: Contactless Smart Card (CSC) Stock Management and Ticket Vending Machine Management
Cash in transit management, daily cash management and coin recycling management
Perform CSC registrations
Generate CSC reports
Log all service requests on Maximo
Validate station work permit operations
Manage station keys
Monitor or conduct daily station opening/closing tasks.
Monitor and control Portable Radios, Portable Validating Unit (PVU’s), CCTV and STMS on a daily basis.
Control stock of general station stationary; orders and distributes in accordance with approved allocated expenditure budget; ensure that there is an updated inventory list behind every door of the Customer Service Station Rooms at all the stations.
Follow and ensure the strict adherence of all safety rules and procedures and manage the local work station in the event of a signaling disruption.
Ensure that notice boards in Stations are always neat and tidy and updated with Safety and Operational Instructions.
Compilation of reports – incident reports, opening and closing of the station
Referee: Mpho Mbadi
Position: Supervisor
Contact Number: +27 11 253 0059
Customer Service Attendant (CSA)
Bombela Operating Company (GAUTRAIN)
11.2010 - 08.2016
Respond confidently, courteously and efficiently to customer enquiries
Provide timely and accurate train timetable information to customers
Attend ticket barriers
Maintain the station to the expected standard
Ensure the safe and smooth operation of train services and passenger safety within the station environment
Perform administration duties
Compilation of reports
Referee: Mr. Zakhele Jele
Position: Supervisor: Customer Service Officer
Contact Number: +27 11 253 0059
Sales Consultant
Indzalo Promotions
03.2010 - 10.2010
Marketing of Promotional Items and Branding
Generate sales
Customer relations and presentations
Issuing out of quotations and invoices
Compilation of financial reports
Referee: Terence Makhuvele
Position: Manager
Contact Number: +27 15 297 0954
Communications and Public Relations Officer
Manna TV
04.2008 - 01.2009
Media and client relations
Preparations of media invites and media statements
Identification of potential clients for the station
Facilitation of the flow of information to the relevant stakeholders and business partners
Preparation of reports
Marketing, branding and attracting potential sponsors for the station
Research on media trends and updating of the website
Referee: Pastor Joylene Manganyi
Position: Manager
Contact No: +27 83 750 9994
Sales Consultant
Sizanane Promotions
02.2007 - 10.2007
Organizing and supplying marketing material and promotional items for clients
Preparation of presentations to new and old clients
Data capturing
Sales of promotional items
Compilation of sales reports
Referee: Lizanne Fourie
Position: Supervisor
Contact No: +27 11 662 1902
Internal Communications Intern
Vodacom (Midrand)
08.2006 - 01.2007
Producing internal Newsletters
Regular updating of the Intranet contents
Writing and editing internal communiqué
Organising internal events and exhibitions
Referee: Desiree Duploy
Position: Communication Specialist
Contact No: +27 82 994 7050
Internal Communications – Internship Programme
National Youth Commission
01.2005 - 12.2005
Organising of events in the Department
Developing internal Newsletters
Media and Government liaison
Communicating with other Departments about updating of the youth database
Provide career advice and guidance to the youth
Referee: Monde Mkalipi
Position: Communications Director
Contact No: +27 12 309 7800
Education
B-Tech - International Communications
Tshwane University of Technology
National Diploma - International Communications
Tshwane University of Technology
Matric - undefined
Giyani High School
Skills
Dispute resolutions skills (Conciliation and Arbitration)
EXTRAMURAL ACTIVITIES
Shop Steward (in a workers’ union)
ADDITIONAL EXPERIENCE
NUMSA
Period 2016 to 2020
Role: Chairperson of the Gautrain Branch
Lead the team in negotiations
Research and represent the rights and interest of the workers
Meet with management and conflict resolution and agreement
mouthpiece of the workers in management meeting
United National Transport Union (UNTU)
Period: 2013 to 2014
Role: Trade Union Representative/Shop Steward
Key responsibilities:
Execute the decisions of the executive committee
Recruit members and promote interests of the union
Represent members at depot level
Represent a member at a grievance or disciplinary procedure
Monitor the employer’s compliance with an Act that regulates agreements and conditions of service
Assist members to understand how use and interpret contracts, laws, policies, collective agreements and any other policies related to the conditions of employment
Help organise members to participate in activities designed to strengthen the union and improve conditions at the workplace
Participate in all local structures of the union and FEDUSA and assume the full responsibility where required