Keith Pfuxani Mabasa
Communications
Midrand
Summary
A communicator with extensive experience in mediation and conciliation. Served as Chairperson of the Numsa branch for 4 years at Gautrain and as a Untu Shopsteward. Represented employees in hearings at the workplace and CCMA, leading negotiations for worker rights. Successfully facilitated resolutions and settlements on behalf of employees. Organized and addressed meetings for organized workers. Reinstated an employee, also formed part of a team that reviewed policies to protect the rights of workers and union members, and effectively represented managers at hearings.
Overview
21
21
years of professional experience
2014
2014
years of post-secondary education
Work History
Asset Verifyer
Snergy Evolution
03.2024 - Current
- Through physical inspections, documentation reviews, reconciliation, valuation assessment, and internal control evaluation.
- Provide exceptional customer service by addressing client inquiries promptly and professionally.
Mobile carwash
Indzalo GROUP/Self employed
12.2020 - Current
- Ehailing services
- Supply promotional branding/materia
Customer Service Supervisor (CSS)
Bombela Operating Company (GAUTRAIN)
09.2016 - 12.2020
- Information and Customer Handling
- Ensure that Customer Service Personnel all report for duty as scheduled and that all personnel reporting for duty are sober and fit for duty.
- Ensure that a shift has enough staff
- Arrange staff to stand in where personnel are booked off or didn’t report for duty
- Perform Customer Service Attendant (CSA) duties in the event that there is staff shortage.
- Daily control of station cash: Contactless Smart Card (CSC) Stock Management and Ticket Vending Machine Management
- Cash in transit management, daily cash management and coin recycling management
- Perform CSC registrations
- Generate CSC reports
- Log all service requests on Maximo
- Validate station work permit operations
- Manage station keys
- Monitor or conduct daily station opening/closing tasks.
- Monitor and control Portable Radios, Portable Validating Unit (PVU’s), CCTV and STMS on a daily basis.
- Control stock of general station stationary; orders and distributes in accordance with approved allocated expenditure budget; ensure that there is an updated inventory list behind every door of the Customer Service Station Rooms at all the stations.
- Follow and ensure the strict adherence of all safety rules and procedures and manage the local work station in the event of a signaling disruption.
- Ensure that notice boards in Stations are always neat and tidy and updated with Safety and Operational Instructions.
- Compilation of reports – incident reports, opening and closing of the station
- Referee: Mpho Mbadi
- Position: Supervisor
- Contact Number: +27 11 253 0059
Customer Service Attendant (CSA)
Bombela Operating Company (GAUTRAIN)
11.2010 - 08.2016
- Respond confidently, courteously and efficiently to customer enquiries
- Provide timely and accurate train timetable information to customers
- Attend ticket barriers
- Maintain the station to the expected standard
- Ensure the safe and smooth operation of train services and passenger safety within the station environment
- Perform administration duties
- Compilation of reports
- Referee: Mr. Zakhele Jele
- Position: Supervisor: Customer Service Officer
- Contact Number: +27 11 253 0059
Sales Consultant
Indzalo Promotions
03.2010 - 10.2010
- Marketing of Promotional Items and Branding
- Generate sales
- Customer relations and presentations
- Issuing out of quotations and invoices
- Compilation of financial reports
- Referee: Terence Makhuvele
- Position: Manager
- Contact Number: +27 15 297 0954
Communications and Public Relations Officer
Manna TV
04.2008 - 01.2009
- Media and client relations
- Preparations of media invites and media statements
- Identification of potential clients for the station
- Facilitation of the flow of information to the relevant stakeholders and business partners
- Preparation of reports
- Marketing, branding and attracting potential sponsors for the station
- Research on media trends and updating of the website
- Referee: Pastor Joylene Manganyi
- Position: Manager
- Contact No: +27 83 750 9994
Sales Consultant
Sizanane Promotions
02.2007 - 10.2007
- Organizing and supplying marketing material and promotional items for clients
- Preparation of presentations to new and old clients
- Data capturing
- Sales of promotional items
- Compilation of sales reports
- Referee: Lizanne Fourie
- Position: Supervisor
- Contact No: +27 11 662 1902
Internal Communications Intern
Vodacom (Midrand)
08.2006 - 01.2007
- Producing internal Newsletters
- Regular updating of the Intranet contents
- Writing and editing internal communiqué
- Organising internal events and exhibitions
- Referee: Desiree Duploy
- Position: Communication Specialist
- Contact No: +27 82 994 7050
Internal Communications – Internship Programme
National Youth Commission
01.2005 - 12.2005
- Organising of events in the Department
- Developing internal Newsletters
- Media and Government liaison
- Communicating with other Departments about updating of the youth database
- Provide career advice and guidance to the youth
- Referee: Monde Mkalipi
- Position: Communications Director
- Contact No: +27 12 309 7800
Education
B-Tech - International Communications
Tshwane University of Technology
National Diploma - International Communications
Tshwane University of Technology
Matric - undefined
Giyani High School
Skills
Dispute resolutions skills (Conciliation and Arbitration)
Computer Skills
Client relationship management
Leadership Skills
Teamwork and collaboration
Problem solving skills
Effective presentation delivery
Communication skills
EXTRAMURAL ACTIVITIES
Shop Steward (in a workers’ union)
ADDITIONAL EXPERIENCE
NUMSA
- Period 2016 to 2020
- Role: Chairperson of the Gautrain Branch
- Lead the team in negotiations
- Research and represent the rights and interest of the workers
- Meet with management and conflict resolution and agreement
- mouthpiece of the workers in management meeting
United National Transport Union (UNTU)
- Period: 2013 to 2014
- Role: Trade Union Representative/Shop Steward
- Key responsibilities:
- Execute the decisions of the executive committee
- Recruit members and promote interests of the union
- Represent members at depot level
- Represent a member at a grievance or disciplinary procedure
- Monitor the employer’s compliance with an Act that regulates agreements and conditions of service
- Assist members to understand how use and interpret contracts, laws, policies, collective agreements and any other policies related to the conditions of employment
- Help organise members to participate in activities designed to strengthen the union and improve conditions at the workplace
- Participate in all local structures of the union and FEDUSA and assume the full responsibility where required
Timeline
Asset Verifyer
Snergy Evolution
03.2024 - Current
Mobile carwash
Indzalo GROUP/Self employed
12.2020 - Current
Customer Service Supervisor (CSS)
Bombela Operating Company (GAUTRAIN)
09.2016 - 12.2020
Customer Service Attendant (CSA)
Bombela Operating Company (GAUTRAIN)
11.2010 - 08.2016
Sales Consultant
Indzalo Promotions
03.2010 - 10.2010
Communications and Public Relations Officer
Manna TV
04.2008 - 01.2009
Sales Consultant
Sizanane Promotions
02.2007 - 10.2007
Internal Communications Intern
Vodacom (Midrand)
08.2006 - 01.2007
Internal Communications – Internship Programme
National Youth Commission
01.2005 - 12.2005
National Diploma - International Communications
Tshwane University of Technology
Matric - undefined
Giyani High School
B-Tech - International Communications
Tshwane University of Technology