Keith K Mlagami
Cape town
Summary
Motivated Hotel Room Attendant of more than 8 years of experience in different roles in the hospitality industry ,with strong skills in maintaining clean, organised, and welcoming environments. Proven ability to handle multiple tasks while ensuring high standards of cleanliness and hospitality. Brings positive attitude and strong work ethic to every shift, enhancing overall guest experience.With a mindset set on learning and implementation.
Overview
11
11
years of professional experience
Work History
Hotel Room Attendant
Southern Sun (Newlands)
Cape town
04.2023 - Current
- Managing time efficiently to complete cleaning of assigned rooms within the allocated schedule.
- Deep cleaning tasks during off-peak seasons to prepare rooms for high-demand periods.
- Maintaining guest rooms and refreshing linen to high standards
- Conducting daily inventory checks of linens and cleaning supplies.
- Helping in porter service when assigned.
- Reporting any damages or maintenance issues immediately.
- Providing exceptional customer service by addressing guest queries and concerns.
- Welcoming guests.
- Collecting rubbish bins, disposing of waste through established disposal processes.
- Participating in training sessions to stay updated on cleaning and service standards.
- Maintaining security, each guest room is locked after housekeeping services.
- Maintaining high standards of cleanliness and hygiene in guest rooms, following strict protocols.
- Following lost and found procedures strictly, ensuring items left by guests were securely stored or returned.
- Using a variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Mr C. Jack Housekeeping Supervisor +27748620572
Room Attendant
Afrite Rooms BnB
cape town
10.2019 - 03.2023
- Cleaned guest rooms and changed linen to high standards.
- Managed linen trolley, keeping it neat and organised.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
- Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
- Participated in periodic deep cleaning projects to maintain the highest level of room hygiene
- Mrs P. Kutama Hospitality Supervisor +27602913854
Assistant Room Attendant
Cresta Hotel (Msasa)
, Zimbabwe
06.2015 - 09.2018
- Cleaned guest rooms and changed linen to high standards.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Welcomed guests, provided answers to questions and anticipated service needs.
- Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops and dusters.
- Participated in periodic deep cleaning projects to maintain the highest level of room hygiene.
- Followed cleaning checklists to match quality specifications for each space.
- Informed supervisors after cleaning to avail completed rooms for guest check-ins.
- Logged, reported and turned in lost and found items.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Reported breakages and damages for prompt item replacement.
- Mr E. Kanzwi Housekeeping manager +263712348551
Education
High School diploma -
Mandedza high
National certificate in computer studies -
Denmark training services
Skills
- Customer Service Excellent
- Oral Communication Excellent
- Computer Skill Proficient
Languages
English
Proficient
C2
Timeline
Hotel Room Attendant
Southern Sun (Newlands)
04.2023 - Current
Room Attendant
Afrite Rooms BnB
10.2019 - 03.2023
Assistant Room Attendant
Cresta Hotel (Msasa)
06.2015 - 09.2018
High School diploma -
Mandedza high
National certificate in computer studies -
Denmark training services