Keith Niven
Self Employed Motor Vehicle Wholesaler
Pretoria
Summary
With 27 years of experience as the sole owner of a reputable and dependable business, I am known for my trustworthiness and reliability. Clients rely on my commitment to always deliver on my promises. Delivering exceptional customer service is the foundation of my business, and I prioritize meeting my clients' needs. In my free time, I indulge in my passion for writing and enjoy long walks with our beloved dogs.
Overview
2025
2025
years of professional experience
5
5
Certifications
Work History
Salesman
Ladysmith Autohaus
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
Salesperson
Nissan
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Expanded customer base through targeted prospecting and networking efforts.
Site Manager
Hydromulch
- Created weekly and monthly reports and presentations for management team.
- Maintained records and logs of work performed and materials and equipment used.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Monitored, coached, and supervised team of Number employees in year.
Motor Vehicle Wholesaler
Self Employed
07.1997 - Current
- Expanded customer base through targeted marketing strategies and attending industry events.
- Evaluated client feedback data to drive improvements in products offerings and customer service experience.
- Analyzed market trends to identify new potential clients and business opportunities.
- Increased sales revenue by establishing strong relationships with key clients and providing exceptional customer service.
Salesperson
Hygrotec Seed
01.1991 - 03.1992
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Education
Chartered Institute of Secretaries
Salisbury Polytechnic
Salisbury Rhodesia 11.1980
Skills
Direct sales
Certification
5 Subjects in AEB O-Level
Accomplishments
Top 25 Achievers Award for selling Audi vehicles in South Africa
2 years service in the British South Africa Police
Timeline
Motor Vehicle Wholesaler
Self Employed
07.1997 - Current
5 Subjects in AEB O-Level
11-1994
Sales and Marketing
11-1991
Salesperson
Hygrotec Seed
01.1991 - 03.1992
Diploma in Tobbaco
10-1982
Chartered Institute of Secretaries 6 credits
11-1980
Advanced Diploma in Business Studies
10-1979
Salesman
Ladysmith Autohaus
Salesperson
Nissan
Site Manager
Hydromulch
Chartered Institute of Secretaries
Salisbury Polytechnic
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