Keikantseng Ruth Motswadira

Reporting to the Managing Owner

• Provide leadership, directing and coordination of Insurance Administration activities with the view to enhance processes and systems to continue to meet emerging customer demands and expectations.
• New business: Administering, verifying and issuing all new funerals policies within agreed timelines.
• Group schemes: Effective administration of all group schemes from on boarding new schemes to daily management of existing schemes, including claims settlement.
• Claims Administration: Handling and settling of all insurance claims.
• Lead and manage all aspects of 4 Branches, achieving operational and financial goals.
• Oversee daily operations, ensuring smooth running of customer service, sales, and administrative functions.
• Recruit, hire, and train branch staff, providing on going coaching and development.
• Stay up to date on industry trends and competitor activity, adapting strategies as needed.
• Ensure compliance with all applicable laws, regulations, and safety standards.
• Be a strong advocate for the branch and its employees, representing their needs and interests.
• Overseeing the day-to-day operations of a branch, including managing staff, ensuring efficient workflow, handling customer inquiries and complaints, managing inventory and supplies, and ensuring compliance with operational policies, procedures and regulatory body such as FSCA.
• Ensure that processes and procedures are complied with at all times.
• Ensure that cost is contained, and efficiencies are improved.
• Ensure timely customer service query resolution.
• Ensure company standards in respect of funeral services are adhered too.
• Manage supplier relations.
• Manage all staff issues (Head Office and 4 Branches)
• Ensure overall quality standards are met at all times.
• Ensure seamless working relations with the Insurer department for speedy resolution of claims and approvals.
• Reporting office progress to senior management and working with them to improve office operations and procedures
• Coordinated company events and meetings to foster teamwork and boost employee morale.

Reporting & administrative support to 2 Attorney Relations Managers

• Provided administrative support to 4 Legal Advisors
• Managed the Switchboard
• Attended to queries from internal & external Clients
• Verified the policy status of Members
• Liaise with Legal Wise Branches & Attorney Branches daily
• Prepare the monthly report
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Coordinated company events and meetings to foster teamwork and boost employee morale.

Coordinating the appointment of 2009 Legal Wise Attorney Panel

Reporting to 2 Attorney Relations Managers

• Organized entire project lifecycle communicating progress, needs and resolutions with entire team from start to finish.
• Provided administrative support such as scheduling meetings managing documentation filing systems related to special project activities.
• Enhanced team collaboration with regular communication and status updates, resulting in increased productivity.