K E I A S H A A R U M U G A M
Personal Assistant
Johannesburg
Summary
Dynamic and dedicated professional with 15 years experience across a variety of industries. My approach to work goes beyond my job description, and I am always willing to go the extra mile to ensure all tasks provided to me are completed to the best of my ability.
My background includes providing and ensuring office efficiency within fast paced office environments while adhering to deadlines. I excel at prioritizing tasks, collaborating with clients and ensuring objectives/requirements are achieved.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Personal Assistant
Dragon Flame Healing
Johannesburg, South Africa
03.2021 - Current
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication, booked appointments, sent out quotations and invoices.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Assisted in preparation of presentations and did marketing posts on social media.
- Oversaw personal and professional calendars and coordinated appointments for future events.
ADMINISTRATOR
Yun-Su Trading
Johannesburg, South Africa
4 2018 - 12.2019
- Answer the telephone, distribute messages, and redirect calls to the appropriate department
- Maintain company files and records to ensure it remain updated
- Prepare and mail quotes and invoices
- Help with office management and organization processes
- Track inventory of office supplies and inform management about any shortages
- Schedule meetings and plan various activities and calendars
- Attending to customer queries, and calling potential clients to generate sales
- Purchased stock, received cash payments and played a vital role in the warehouse - checking and loading of orders
- Inspecting properties when tenants take occupation and vacate
- Liaising with tenants to provide information and address their complaints and concerns
- Maintaining and storing documentation effectively.
RECEPTIONIST
Jasair Air Conditioning
Johannesburg, South Africa
01.2010 - 11.2016
- Maintaining inventory and stock control functions
- Preparing customer quotes and managing the payment process
- Prepare cash book transactions for monitoring incoming and outgoing activity
- General administrative duties (booking appointments, managing telephone calls etc.)
- Receiving and dispatching orders and liaising with technical staff and drivers
- Resolving customer complaints by problem investigation, developing solutions and recommending to management.
CALL CENTRE SUPERVISOR
Assist SA
11.2008 - 12.2009
- Managing inbound and outbound calls
- Dealing with customer queries
- Offering first aid assistance when required
- Dispatching ambulances and tow trucks to emergency areas
- Supervising junior call centre staff.
Education
High School Diploma -
Mondeor High School
Johannesburg, South Africa 04.2001 -
Skills
Calendar Management
Client Relations,Booking Appointments
Time Management
Multitasking and Organization
Invoice Processing,Quotations
Sage Pastel
MS Office Suite
Office Co-Ordination
Minute Taking
Front Office Control
Query Resolution
Travel Arrangements
Certification
IT Support Certification, Current
References
- Dragon Flame Healing Contact Ms Prenisha 083 729 5453
- Yun-Su Trading, Contact: Ms Julia (011) 493 2529
Reason For Leaving: Family Circumstances
- Jas-Air Airconditioning : Contact: Ms Michelle Mcbride (011) 942 2990
Reason for Leaving: Career Advancement
Timeline
Personal Assistant
Dragon Flame Healing
03.2021 - Current
RECEPTIONIST
Jasair Air Conditioning
01.2010 - 11.2016
CALL CENTRE SUPERVISOR
Assist SA
11.2008 - 12.2009
High School Diploma -
Mondeor High School
04.2001 -
ADMINISTRATOR
Yun-Su Trading
4 2018 - 12.2019