- English
- Isizulu
- Xhosa
KEFUOE MOLOI
Digital Marketing Professional
Evaton
Summary
Enthusiastic marketing student currently pursuing Digital Marketing & E-commerce Professional Certificate . Excited to learn from high-performing and successful team. Possess excellent communication, problem solving and teamwork abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Digital Marketing position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Membership Administrator( secondment)
Unity Health
9 2023 - Current
- Streamlined membership application processes, resulting in improved efficiency and increased member satisfaction.
- Liaised with finance department to ensure timely processing of membership dues payments and accurate financial records keeping.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Client Service Consultant
Unity Health
07.2022 - 09.2023
- Educated clients on services and products available.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
Sales Consultant
Telesure Investment Holdings
03.2022 - 07.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
Call Screener
Europ Assistance
11.2019 - 08.2021
- Complied with all federal, state, and local regulations as well as company rules.
- Checked equipment during each shift to assess functionality.
Customer Service Team Member
KFC (KPML)
04.2017 - 07.2019
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Expedited order processing to ensure timely deliveries and reduce wait times for customers.
Education
No Degree - Digital Marketing & E-commerce Professional Cert
Google(Coursera)
South Africa 04.2001 -
High School Diploma -
Lakeside Secondary School
Palm Springs 04.2001 -
Skills
Search Engine Optimization
Optimizing performance
Google Analytics
Keyword Research
Spreadsheet
Data Entry
Customer Service
Excellent Communication
Complaint resolution
Customer service orientation
Meeting planning
Social Media Marketing
Data Analysis
Social media expertise
Contactdetails
5984 Evaton West, Mafatsane, Evaton, 1984, 067 796 3785
Moloikefuoe242@gnail.com
Criminalrecord
None
Driverlicense
C1
Personal Information
- ID Number: 930906 5350 080
- Gender: Male
- Nationality: South African
- Marital Status: Single
References
- Tshegofatso Moema, Supervisor, 083 708 7988
- Regina Madiba, Team Leader, 072 057 3952
- Teboho Khosa, Supervisor, 083 780 3952
- Pulane Tsotetsi, Shift Supervisor, 010 442 1814
Languages
Certification
Foundations Of Digital Marketing & E-commerce
Timeline
Atract and Engage Customers with Digital Marketing
07-2024
Foundations Of Digital Marketing & E-commerce
06-2024
Client Service Consultant
Unity Health
07.2022 - 09.2023
Sales Consultant
Telesure Investment Holdings
03.2022 - 07.2022
Call Screener
Europ Assistance
11.2019 - 08.2021
Customer Service Team Member
KFC (KPML)
04.2017 - 07.2019
No Degree - Digital Marketing & E-commerce Professional Cert
Google(Coursera)
04.2001 -
High School Diploma -
Lakeside Secondary School
04.2001 -
Membership Administrator( secondment)
Unity Health
9 2023 - Current
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