KEFILWE GLORIA MOCOANCOENG
Potchefstroom
Summary
Dedicated Registered Social Worker with 7 years of experience supporting children, families, and older adults. Skilled in creating safe environments and utilising resources within practice guidelines. Committed to delivering high-quality support services while advocating for social justice and promoting well-being, with a solid understanding of human behaviour and social systems.
Overview
5
5
years of professional experience
Work History
Social Worker/Case Manager
Childline North West
10.2019 - 02.2022
- Investigated cases involving children at risk of neglect, abuse, or domestic violence, taking appropriate action to ensure their safety and well-being.
- Conducted home and school visits, assessments, and counselling sessions to identify and address child needs and goals.
- To undertake supportive and preventative work with a child and family, including supporting a family to maintain caring for a child at home.
- Managed a caseload of 65 clients, providing support services, referrals, and linkages to community resources.
- Liaised with agencies and multi-disciplinary professionals to coordinate comprehensive care for clients.
- Conduct regular visits to for support and monitor progress and outcome.
- Maintained confidentiality and observed data protection principles while sharing information to safeguard service users.
- Pursued professional development opportunities to enhance skills and knowledge.
- Regular structured supervision with therapeutic manager as well as on-going consultation to keep therapeutic manager informed of any changes that require management decision.
- Supervising social auxiliary work and students’ social workers.
Social Worker
Happy Hearts Service Centre for the Aged
04.2017 - 10.2019
- Conduct assessment, developed treatment plans, and implemented interventions to address elder abuse, mental health and other social issues.
- Investigated cases of older individuals requiring care and protection from danger, domestic violence, and neglect, ensuring their safety and well-being.
- Built relationships with elders and families to safeguard elders’ rights and prevent abuse.
- Providing individual and group counselling to elders and families.
- Advocated for clients' rights and interests, facilitating access to essential resources and services to improve their quality of life.
- Collaborated with interdisciplinary teams, community organizations, and government agencies to provide comprehensive support services.
- Conduct home visit and regular monitor progress and outcome.
- Engaging elders in active ageing activities e.g aerobics, golden games etc., to promote healthy lifestyles.
- Maintaining confidentiality and observe the principle of data protection, recognize and respond appropriately to situations where it is necessary to share information to safeguard service users.
- Keeping and maintain accurate, quality and up to date records on cases, using the appropriate computer system, of visits made and all other work carried out. Reports placed on correct form on client form files and reviews of cases to be undertaken with supervisor.
- Ensure that the organization comply with norms and standards and legislation of department of social development.
- Supervising volunteer social worker, social auxiliary work and students regarding their job content and profession.
- Compiling monthly statistics, monthly report, performance progress report.
- Compiling business plan requesting funding for organization operation.
- Conducting management and staff meetings.
- Taking responsibility for own continuous professional development and learning.
Volunteer as Social Worker
Famsa
01.2017 - 02.2017
- Conducted intake and complex assessments, gathering information to identify client needs.
- Develop an effective treatment plan for the client, to meet their needs.
- Providing individual and group counselling and families.
- Undertook supportive and preventative work with individuals and families to enhance overall wellbeing.
- Facilitated group activities to empower children through teamwork and leadership skills.
- Compiled detailed reports summarising client assessments and treatment plans to inform ongoing support strategies.
Education
B.A. - Social Work
University of South Africa
01-2016
N4 - Management Assistant
Vuselela College
Potchefstroom, NW01-1997
Matric - Grade 12
R.A Kobue High School
Mooifontein, NW01-1997
Skills
- Case management
- Treatment planning
- Counselling
- Client advocacy
- Community outreach
- Engagement
- Multi agency working
- Problem-solving approach
- Analytical skills
- Critical thinking
- Effective communication skills
- Good interpersonal skills
- Collaboration
- Time management
- Resilience
- Empathetic
Driver`s License
CODE 8
References
Happy Hearts Service Centre For The Aged,
Mr G Mpolokeng, Supervisor, 060 542 8350
Professor Rankin, Supervisor, 082 375 9645
Childline North West, Mr L. Van Niekerk, Therapeutic Manager, 072 570 7087
Mrs M. Van Rooyen, Therapeutic manager/Director, 083 634 7639
Timeline
Social Worker/Case Manager
Childline North West
10.2019 - 02.2022
Social Worker
Happy Hearts Service Centre for the Aged
04.2017 - 10.2019
Volunteer as Social Worker
Famsa
01.2017 - 02.2017
B.A. - Social Work
University of South Africa
N4 - Management Assistant
Vuselela College
Matric - Grade 12
R.A Kobue High School