KEFILOE GLADYS CUMMING
Client Liaison Officer | Sales Consultant | Customer Liaison Clerk
Rustenburg
Summary
Results-driven marketing and communication professional with over 9 years of experience in client liaison, sales, and administrative roles. Skilled in event management and document control, with a strong emphasis on excellent communication. Shows proficiency in supporting marketing initiatives and fostering strong relationships. Committed to delivering exceptional results and exceeding expectations through strategic planning and effective collaboration.
Overview
19
19
years of professional experience
2012
2012
years of post-secondary education
Work History
Client Liaison Officer
Platinum Health
09.2014 - 09.2023
- Coordinated health awareness programs and community projects
- Facilitated liaison between Platinum Health and stakeholders through regular contact and networking
- Managed administrative processes providing secretarial support for smooth office operations
- Assisted with Platinum Health's Annual General Meetings (AGMs), ensuring successful event execution
- Advise members on their daily benefits, how to obtain authorization and assist members with unpaid claims and short payments made on claims
- Membership administration adding and termination of membership
- Assist with board of trustees meetings and elections, arrange meetings with unions to discuss yearly increases on the medical aid and new benefits yearly
- Advising members on scheme rules, waiting periods and late joiner penalty fees
Sales Consultant
Vodacom Direct
06.2018 - 08.2014
- Resolved client queries via phone and email
- Assisted over 15 clients daily with contract phone applications
- Retained clients through up selling and contract renewals
Customer Liaison Clerk
ABSA Bank
09.2007 - 06.2008
Seaman
SA Navy
01.2005 - 12.2006
Education
Bachelor of Commerce - Marketing
University of South Africa (UNISA)
01.2016 - 04.2021
Mtr 1 Learnership - Maritime Studies
South Africa Navy
National Senior Certificate - undefined
Voortrekker High
Skills
communication Administrative Procedures
Data Analysis
Customer services
Conflict management
Client Relationships
Records Management
Event Management
Document Control
Interpersonal Skills
Excellent Communication
Reporting
Core Competences And Skills
- Administrative Procedures
- Client Relationships
- Analytical
- Records Management
- Event Management
- Document Control
- Interpersonal Skills
- Excellent Communication
- Reporting
Timeline
Sales Consultant
Vodacom Direct
06.2018 - 08.2014
Bachelor of Commerce - Marketing
University of South Africa (UNISA)
01.2016 - 04.2021
Client Liaison Officer
Platinum Health
09.2014 - 09.2023
Customer Liaison Clerk
ABSA Bank
09.2007 - 06.2008
Seaman
SA Navy
01.2005 - 12.2006
National Senior Certificate - undefined
Voortrekker High
Mtr 1 Learnership - Maritime Studies
South Africa Navy