Hi, I’m
Kefentse Ramosa
Retention Customer Service
Pretoria
Summary
I am immensely versatile and can easily adapt to any environment. Well-spoken and articulate in speech. This is the tenth year working Retention Customer Service. Always learning about human intelligence, convincing clients has never been an issue for me. Collaboration and teamwork has been mastered. One is a hard and dedicated worker, started working Retention Customer Service in grade 10 as a part-time job and fell in love with it right away. Attention to detail is payed and also a perfectionist. One is highly motivated and driven when it comes to work, the last performance will always determine the next job and position. Punctuality will always be the first step to success.
Overview
10
years of professional experience
9
years of post-secondary education
1
Language
Work History
KillitJohannesburg
Retention Customer Service Representative
08.2019 - Current
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased sales by 50% within my first year.
- Handled over 50 customer calls daily.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded proactively and positively to rapid change.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Kano Pty LtdKempton Park
Retention Customer Service Representative
06.2014 - 08.2019
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased sales by 10% within my first year
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer queries and suggestions courteously and professionally.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
Education
Pretoria Technical High SchoolPretoria
High School Diploma
01.2011 - 12.2016
Tshwane University of TechnologyPretoria
Bachelor of Arts from Fashion Design And Technology
01.2021 - Current
Skills
Creative problem solving
undefinedReferences
Tsietsi Tsotetsi (Kano Pty Ltd)
0790344906
Lloyd Mathonsi (Killit)
0672508098
Timeline
Tshwane University of Technology
Bachelor of Arts from Fashion Design And Technology
01.2021 - Current
Retention Customer Service Representative
Killit
08.2019 - Current
Retention Customer Service Representative
Kano Pty Ltd
06.2014 - 08.2019
Pretoria Technical High School
High School Diploma
01.2011 - 12.2016
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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