Kefentse Ngwenya
Pretoria
Summary
Dynamic leader with a proven track record at Key Life Experience (PTY) LTD, excelling in organizational management and business development. Expert in driving new market penetration and fostering robust relationships, achieving substantial business growth. Skilled in board governance and operational leadership, ensuring operational excellence and strategic team development.
Overview
15
15
years of professional experience
Work History
Chief Executive Officer
Key Life Experience (PTY)LTD
06.2021 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Planning, agreeing with the Executive board and implementing the company’s growth strategy.
- Taking ownership of the company’s sales and marketing strategy covering online, aggregator and offline initiatives to ensure predictable performance against key metrics such as customer acquisition, retention and lifetime value.
- Supported by the company’s experienced non-Exec directors, & Managers, ensuring strong rewarding relations are built and maintained with the insurer panel, technology and marketing partners to deliver first class products and services both offline and online.
- Ensuring customers receive excellent levels of service in both offline and online interactions with the company. Embracing technology to maximise business efficiencies and maximise customer value.
- Managing, coaching, and developing teams, ensuring the company continues to foster a productive, efficient, and happy work force and ensuring a KPI driven approach is used to maximise the effectiveness of the business.
- Ensuring the business complies with all appropriate processes, procedures, standards, and regulations, including the FSCA.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Established foundational processes for business operations.
- Managed financial, operational and human resources to optimize business performance.
Managing Director
Genius VIP Cc
02.2017 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Implemented business strategies, increasing revenue, and effectively targeting new markets in events .
- Interacted well with customers to build connections and nurture relationships.
- Develop and execute event strategies and plans that meet business objectives and budget guidelines
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Manage all aspects of event logistics, including site selection, vendor contracting, audiovisual equipment, catering, transportation, and staffing
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Collaborate with clients to ensure their event goals and expectations are met or exceeded
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruit, train, and supervise a team of event coordinators and support staff
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Ensure all events are executed efficiently, on-time, and within budget
- Oversee event marketing and communications, including social media and email marketing
- Analyze event metrics and use data to continually improve the event planning and execution process
HR Generalist
South African Revenue Service, SARS
02.2012 - 09.2014
- Maintain culture, engagement, and connection in distributed organizations.
- Develops and implements enterprise-wide strategies to address big challenges
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved office efficiency by effectively managing internal communications and correspondence.
Personal Assistant to Senior HR Manager
South African Revenue Service, SARS
02.2010 - 12.2011
- Assist with recruitment processes, including job postings, scheduling interviews, and onboarding new hires.
- Maintain employee records and update HR databases.
- Handle employee inquiries related to HR policies, benefits, and other HR-related issues.
- Support the coordination of HR projects, meetings, and employee training sessions.
- Assist in payroll processing and benefits administration.
- Ensure compliance with labor laws and company policies. - Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Schedule meetings and manage calendars
- Answer phone calls and emails and take messages
- Take accurate and comprehensive notes at meetings
- Help with daily time management
- Run errands as requested
- Plan travel, including flights, accommodation and ground transportation
- Coordinate events and speaking engagements
- Draft correspondence such as emails and letters
Education
No Degree - Higher Certificate In HR Management Practice
University of Johannesburg
Johannesburg, South Africa02-2013
No Degree - Certificate in Human Resource Management
University of Johannesburg
Johannesburg, South Africa01-2012
No Degree - Information Technology
Metro Training College
Pretoria, South Africa01-2000
High School Diploma -
Letsatsing Science High School
Mafikeng01-1999
Skills
- Business start up
- New market penetration
- Board governance
- Organizational management
- Operational leadership
- Business administration
- Staff management
- Process improvements
- Business management
- Relationship management
- Operating budgets
- Business development
Timeline
Chief Executive Officer
Key Life Experience (PTY)LTD
06.2021 - Current
Managing Director
Genius VIP Cc
02.2017 - Current
HR Generalist
South African Revenue Service, SARS
02.2012 - 09.2014
Personal Assistant to Senior HR Manager
South African Revenue Service, SARS
02.2010 - 12.2011
No Degree - Higher Certificate In HR Management Practice
University of Johannesburg
No Degree - Certificate in Human Resource Management
University of Johannesburg
No Degree - Information Technology
Metro Training College
High School Diploma -
Letsatsing Science High School
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