Summary
Overview
Work history
Education
Skills
References
Timeline
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Kefentse Malatsi

JOHANNESBURG,South Africa

Summary

Dynamic and results-driven professional with a strong foundation in client relationship management, business development, and market research. Adept at delivering excellent customer service and communication while leveraging multi-lingual abilities to foster meaningful connections. Skilled in negotiation, conflict resolution, and sales expertise, with a proven ability to analyse customer needs and deliver tailored solutions. Demonstrates ethical conduct, team leadership, and problem-solving capabilities to drive success in competitive markets. Career focus includes utilising networking skills and product knowledge to achieve sustainable growth and build long-term client partnerships.

Overview

10
10
years of professional experience

Work history

Property agent

WillCo Properties
Johannesburg, Gauteng
05.2025 - Current
  • Prepared detailed reports of property specifications and conditions for potential buyers.
  • Coordinated maintenance tasks to ensure property upkeep.
  • Organised open house events, increased potential buyer interest.
  • Secured high-value properties with astute negotiation skills.
  • Travelled extensively around the area identifying suitable properties for client needs.
  • Conducted property viewings, secured multiple sales.
  • Negotiated property deals for optimum client benefit.
  • Marketed properties to buyers on waiting lists to increase viewings and offers.

Property manager

HOSOV MANAGEMENT
Johannesburg, Gauteng
08.2022 - 01.2024
  • Tracked expiring leases proactively; initiated renewal conversations ahead of deadlines.
  • Prepared detailed financial reports for property owners on a monthly basis.
  • Implemented cost-effective maintenance plans leading to preservation of property value over time.
  • Coordinated repair work, minimising disruption to tenants.
  • Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
  • Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.

Property sales consultant

KMM PROPERTIES
Johannesburg, Gauteng
01.2018 - 06.2022


  • Showcased properties to potential buyers, resulting in quick sales.
  • Prepared detailed property descriptions for online listing, improving visibility.
  • Successfully sold properties by utilising engaging sales pitches.
  • Developed tailored marketing strategies, increasing property exposure.
  • Identified potential investment opportunities for high-net worth individuals.
  • Regularly followed up with prospective buyers after viewings, maintaining top-of-mind recall.
  • Tailored sales approach according to client needs, enhancing buyer experience.
  • Facilitated property viewings efficiently leading to quicker decision-making by clients.
  • Secured successful negotiations with prospective clients to close the deal.
  • Answered phone calls and emails from potential and existing customers.

Food Services Team Member

Kfc
Lambton,Gauteng
02.2015 - 01.2018
  • Trained new staff members in restaurant protocols to ensure consistent service quality.
  • Received deliveries of fresh produce, checked quality upon arrival.
  • Served customers quickly to minimise wait times.
  • Checked equipment regularly for proper functioning, minimised operational disruptions.

Education

Grade 12 -

Masisebenze Comprehensive School
Johannesburg, Gauteng

NVQ Level 4 - Electrical Construction & Infrastructure

Ekurhuleni West College
Johannesburg, Gauteng
/2015 - /2017

Skills

  • Excellent Customer Service & Communication
  • Ethical conduct
  • Multi-Lingual
  • Negotiation & Conflict Resolution
  • Client Relationship Management
  • Market research
  • Business development
  • Sales presentations
  • Skilled mediator
  • Networking
  • Computer skills
  • Client service
  • Team Leadership
  • Problem-solving
  • Product knowledge
  • Sales expertise
  • Customer needs analysis

References

KMM PROPERTIES: 011 513 3696

HOSOV MANAGEMENT: 062 482 8232

WILLCO PROPERTIES: 011 702 8080

Timeline

Property agent

WillCo Properties
05.2025 - Current

Property manager

HOSOV MANAGEMENT
08.2022 - 01.2024

Property sales consultant

KMM PROPERTIES
01.2018 - 06.2022

Food Services Team Member

Kfc
02.2015 - 01.2018

Grade 12 -

Masisebenze Comprehensive School

NVQ Level 4 - Electrical Construction & Infrastructure

Ekurhuleni West College
/2015 - /2017

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Kefentse Malatsi