Marketing Intern
Lismore Estate Vineyards
01.2025 - 01.2025
Keenan O'Keefe-Easton
Wine Server/ Barista
Stellenbosch,WC
Summary
I am a dynamic professional with a proven track record at Lismore Estate Vineyards, skilled in beverage preparation and exceptional customer service. My innovative engagement and expertise have significantly enhanced customer satisfaction and sales, while my ability to manage high-volume events and maintain inventory highlights my strong math skills and customer-centric approach. I possess versatile skills in project management, problem-solving, and collaboration, bringing a fresh perspective and a strong commitment to quality and success. Recognized for my adaptability and proactive approach, I consistently deliver effective solutions.
Timeline
Wine Server
Stellenbosch Wine Bar / Stellenbosch Collection
02.2024 - Current
Waiter
Abby Rose
12.2023 - 01.2024
BBA - Marketing Management
Stellenbosch University
01.2023 - Current
Bartender
Post House
11.2022 - 01.2023
Fine Dining Server
Sea And Smoke
04.2022 - 08.2022
Barista
Bottle & Bean
02.2022 - 08.2022
Barista Trainee (seasonal)
Tribe Coffee Roasting
01.2022 - 01.2022
Bike Shop Employee (part-time)
RA Bike Shop
06.2018 - 12.2019
High School Diploma -
Somerset College
01.2017 - 2021.12
Tasting Room Lead (weekends & Holidays)
Lismore Estate Vineyards
01.2017 - 03.2023
Cellar Hand (seasonal)
Lismore Estate Vineyards
01.2017 - 03.2023
Work History
Fine Dining Server
Sea And Smoke
04.2022 - 08.2022
- Rolled silverware, set up tables and polished glassware and silverware.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Suggested wine pairings to go with specific menu items.
Barista
Bottle & Bean
02.2022 - 08.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
Tasting Room Lead (weekends & Holidays)
Lismore Estate Vineyards
01.2017 - 03.2023
- Served 10 diverse wines, both by glass and by bottle while explaining production process and winemaking techniques to customers.
- Enhanced sales by promoting higher end products and wine accessories.
- Utilized point of sale system maintaining accurate accounts and cash drawers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cellar Hand (seasonal)
Lismore Estate Vineyards
01.2017 - 03.2023
- Assisted in the harvesting, crushing and fermentation of 120 tons of both red and white wine grapes.
- Managed and performed pump overs and punch downs on all red fermentations throughout the process
- Made additions to barrels and tanks on the instruction of the winemaker
- Took samples routinely to measure temperature and fermentation sugars
- Washed production lines and storage containers to maintain clean and efficient work areas. Connected pipes between vats and processing equipment.
- Carried out day-day-day duties accurately and efficiently.
Wine Server
Stellenbosch Wine Bar / Stellenbosch Collection
02.2024 - Current
- Provided exceptional customer service by attentively listening to guests'' needs and promptly addressing any concerns or requests.
- Facilitated private tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
- Assisted management in maintaining inventory levels, accurately tracking stock and placing orders as needed.
- Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
Marketing Intern
Lismore Estate Vineyards
01.2025 - 01.2025
- Assisted in the planning and execution of successful product launch events.
- Conducted regular store visits to gather first-hand insights on product presentation quality, inventory levels, and customer interactions.
Waiter
Abby Rose
12.2023 - 01.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender
Post House
11.2022 - 01.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Barista Trainee (seasonal)
Tribe Coffee Roasting
01.2022 - 01.2022
- Memorized recipes for variety of hot and cold drinks while expanding personal knowledge of coffee styles and varieties.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned to maintain and operate espresso machines, commercial grinder, variety of hand coffee brewers, coffee pots and other equipment.
- Developed skills for creative latte art to engage customers.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Bike Shop Employee (part-time)
RA Bike Shop
06.2018 - 12.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Washed and built-up bicycles for customers and for display
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
BBA - Marketing Management
Stellenbosch University
Stellenbosch, South Africa 01.2023 - Current
High School Diploma -
Somerset College
Somerset West, Cape Town, South Africa 01.2017 - 2021.12
Languages
English
Advanced
Afrikaans
Intermediate
French
Beginner
Interests
Surfing
Hiking
Mountain Biking
Skills
Coffee machinery
undefinedOverview
8
8
years of professional experience
2
2
years of post-secondary education
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