Keenan Croft
Restaurant Manager
Brits
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
the Tin Roof Eatery
12.2023 - 05.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Increased sales during off-peak hours by creating and promoting special offers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
Restaurant Manager
Raising Cane's Restaurants
11.2023 - 05.2024
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
Assistant Restaurant Manager
Raising Cane's Restaurants
04.2021 - 12.2023
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Restaurant Supervisor
Raising Cane's Restaurants
06.2019 - 03.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
Sales Associate
New World Discount
03.2020 - 12.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Garsfontein
04.2001 -
Skills
Effective sales strategy development
Customer relationship development
Personnel oversight
Sales performance reporting
Sales coaching expertise
Market expansion initiatives
Timeline
Restaurant Manager
the Tin Roof Eatery
12.2023 - 05.2024
Restaurant Manager
Raising Cane's Restaurants
11.2023 - 05.2024
Assistant Restaurant Manager
Raising Cane's Restaurants
04.2021 - 12.2023
Sales Associate
New World Discount
03.2020 - 12.2020
Restaurant Supervisor
Raising Cane's Restaurants
06.2019 - 03.2021
High School Diploma -
Garsfontein
04.2001 -