KEEGAN QUINTEIRO
Cape Town
Summary
I am an enthusiastic individual with experience in the Customer Service industry, committed to providing high-quality customer care to create a positive customer experience. Personable and professional under pressure with a motivated, energetic nature. Now aiming to deliver similar results in a challenging new role.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Barman
The Aleit Group
03.2022 - Current
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Completed regular bar inventories and daily requisition sheets.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Set up glassware, liquor and other necessary supplies for special events.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Served high customer volumes during special events, nights and weekends.
Barman
Proof Bar
07.2022 - Current
Barman
Amics Restaurant and Bar
01.2021 - 01.2022
- Served high customer volumes during special events, nights and weekends.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Set up glassware, liquor and other necessary supplies for special events.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Taught employees bar sales techniques, resulting in higher profits.
Waiter/Barman
Picado Tavern
04.2020 - 01.2021
- Prepare alcoholic and non-alcoholic beverages for bar and restaurant patrons
- Interact with customers, take orders, and serve food and beverages
- Assess customer needs and preferences and make recommendations
- Plan, and present bar and restaurant menu
- Use POS software
- Till operation with large sums of Card and Cash transactions
- Gambling attendant (cash outs, FICA documentation etc.)
- Dealing with large amounts of cash on-site
Retail Manager
Shoe Warehouse
01.2020 - 04.2020
- Maintaining statistical and financial records
- Overseeing pricing & stock control
- Preparing promotional materials and displays
- Dealing with large amounts of cash on-site
- Opening and closing of store
- Front of house & Printing Assistant
- Operate duplication machines and peripheral equipment
- Operate a variety of other equipment - Vinyl cutter - Heat press - Binders - Folders etc
- General customer liaison
- Till operation (relatively small amounts of cash)
- Expedite workflow
- Maintain an inventory of paper and supplies
- Perform other duties as assigned
Printing Assistant
Leading Edge 64
06.2019 - 01.2020
- Reviewed completed orders for quality and accuracy.
- Set up and operated printing press machines.
- Adjusted press during production runs to maintain specific registration and color densities.
- Loaded and positioned unprinted materials.
- Inspected machines and performed repairs.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Proofed all job orders, securing client approval prior to production.
Telesales and Marketing Executive
Taylor Made Financial Services
04.2018 - 02.2019
- (Insurance)
- Generating/Sourcing leads
- Promotions
- Cold Calling
- Administration
- Maintenance of new and existing policy schedules
- Travelling
- Servicing
- Retail Brand Ambassador
- Customer Liaison
- Customer relations
- Facing (stock on shelves)
- Stock check
- Till operation (High Cash and Card transactions)
- Using POS system
- Packing and unpacking of stock
- On-floor sales
Retail Brand Ambassador
Decathlon
09.2017 - 02.2018
- Designed, filled and arranged eye-catching product floorsets to increase sales.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Contributed to social media content documenting brand's impact in on market.
- Placed new and existing brand products in competitive retail locations.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Introduced field recruiting at industry events to attract new workers and customers.
Education
Education Diploma -
Boston College
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Alberton High
01.2013 - 01.2017
Skills
Collaboration
Good interpersonal and communication skillsAdaptability
Problem Solving
Attention to detailTimeline
Barman
Proof Bar
07.2022 - Current
Barman
The Aleit Group
03.2022 - Current
Barman
Amics Restaurant and Bar
01.2021 - 01.2022
Waiter/Barman
Picado Tavern
04.2020 - 01.2021
Retail Manager
Shoe Warehouse
01.2020 - 04.2020
Printing Assistant
Leading Edge 64
06.2019 - 01.2020
Telesales and Marketing Executive
Taylor Made Financial Services
04.2018 - 02.2019
Retail Brand Ambassador
Decathlon
09.2017 - 02.2018
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Alberton High
01.2013 - 01.2017
Education Diploma -
Boston College