Keegan Naidoo
General Merchadise Manager(HOD)
Jhb,GP
Summary
Dedicated General merchandise professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Savvy General merchandise manager committed to helping companies build dependable supply networks for uninterrupted service. Eager to work with vendors and negotiate contracts for long-term growth and mutual business support. Monitors ordering processes for inventory accuracy and timely delivery.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
General Merchandise Manager
Pick n Pay Hyper
Jhb, Woodmead
01.2019 - Current
- Assessed areas of service concern and developed improvement plans.
- Budgeting & Forecasting.
- Performance management.
- Sales strategy implementation.
- Deal Negotiation .
- Developed productive relationships with key account holders.
- Drove sales growth in General merchandise area.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Completed monthly profit and loss performance reports.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Vendor relationship Management.
- Management of sales team.
Multimedia Manager
Makro
Jhb, Alberton
05.2016 - 12.2018
- Led implementation of best practices to support customer service satisfaction initiatives.
- Achieve departmental budget
- Control Expenses
- Execution all Promotional Activity
- Aged stock management
- Availability management
- Vendor relationship management
Sales Manager Appliances
Makro
Jhb, Alberton
02.2013 - 05.2016
- Drove operational improvements which resulted in savings and improved profit margins.
- Monitored company inventory to keep stock levels and databases updated.
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving [product or service] issues.
- Resolved problems, improved operations and provided exceptional service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintained energy and enthusiasm in fast-paced environment.
- Led projects and analyzed data to identify opportunities for improvement.
Education
High School Diploma -
Portshepstone Secondary
Natal South Coast 01.2001 - 11.2005
No Degree - Retail Management
Tower Stone College
Jhb 01.2016 - 09.2018
Skills
Reporting knowledge
Strategic planning
Document preparation
Procurement expertise
Vendor sourcing
Account management
Profit and loss understanding
Process Development
Teambuilding
Flexible and Adaptable
Excellent Communication
Self-Motivated
Planning and Coordination
Timeline
General Merchandise Manager
Pick n Pay Hyper
01.2019 - Current
Multimedia Manager
Makro
05.2016 - 12.2018
No Degree - Retail Management
Tower Stone College
01.2016 - 09.2018
Sales Manager Appliances
Makro
02.2013 - 05.2016
High School Diploma -
Portshepstone Secondary
01.2001 - 11.2005