Keegan Govender
IT Development Manager
Edenvale
Overview
23
23
years of professional experience
Work History
IT Development Manager
Hollard Insurance Company Gauteng
11.2025 - Current
- Led cross-functional teams to develop and implement innovative insurance products.
- Streamlined project management processes using Agile methodologies to enhance efficiency.
- Mentored junior staff, fostering professional growth and skill development within the team.
- Analyzed market trends to inform strategic decision-making for product development initiatives.
- Collaborated with stakeholders to align project goals with organizational objectives and client needs.
- Oversaw budget management for multiple projects, ensuring financial efficiency and resource allocation.
- Developed training programs to improve team performance and enhance service delivery standards.
- Established key performance indicators to monitor project outcomes and drive continuous improvement efforts.
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Negotiated contracts with vendors and service providers for cost-effective solutions that supported project requirements.
- Implemented robust documentation practices that facilitated knowledge sharing within the development team and improved overall productivity.
- Championed a culture of innovation within the development team by encouraging experimentation with new technologies or approaches to problemsolving.
- Conducted regular risk assessments to proactively identify potential issues, allowing for timely resolutions before impacting project timelines.
- Supervised team duties related to decision support and business intelligence for business users.
- Reduced time-to-market for new features by adopting an iterative approach to software development based on user feedback loops.
- Developed a comprehensive onboarding program for new development team members, providing necessary training and resources to enable rapid integration into ongoing projects.
- Led team of 6 developers in analysis and rebuild of software from conception through implementation.
- Managed pre-release quality assurance processes, ensuring software met rigorous standards for functionality, performance, and security before deployment.
- Facilitated knowledge sharing sessions within team, fostering culture of continuous improvement and innovation.
- Streamlined deployment process, enabling quicker release cycles and enhanced product stability.
- Boosted product quality and customer satisfaction by establishing rigorous QA protocols.
- Facilitated cross-departmental collaborations to align development goals with overall business objectives, ensuring cohesive product strategy.
- Implemented continuous learning program for development team, greatly improving technical skills and keeping pace with emerging technologies.
- Increased team efficiency by implementing agile development practices, resulting in faster delivery times for new product features.
- Optimized resource allocation, significantly reducing project costs without compromising on quality.
- Spearheaded development of new software feature, significantly enhancing user engagement across platform.
- Negotiated project timelines and deliverables with stakeholders, ensuring expectations were clearly set and met.
- Developed comprehensive project management framework, streamlining workflow and improving team productivity.
- Championed adoption of DevOps practices, enhancing collaboration between development and operations teams and speeding up time to market.
- Developed departmental systems and procedures to better align workflow processes.
Senior Scrum Master
Hollard Insurance Company Gauteng
03.2023 - 10.2025
- Facilitated Agile ceremonies to enhance team collaboration and project visibility.
- Led cross-functional teams in implementing Scrum methodologies for improved delivery efficiency.
- Mentored junior Scrum Masters in best practices for team dynamics and process optimization.
- Developed and maintained product backlogs, ensuring alignment with business objectives and stakeholder needs.
- Coordinated sprint planning sessions to prioritize tasks, maximizing team productivity and focus.
- Identified and mitigated impediments affecting team performance, fostering a culture of continuous improvement.
- Implemented metrics tracking to assess team velocity and guide strategic decision-making processes.
- Collaborated with stakeholders to ensure clear communication of project goals and progress updates.
- Championed change management initiatives, guiding teams through successful transitions to new methodologies and techniques.
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Successfully led multi-disciplinary teams towards achieving project milestones while adhering to established budgets and timelines.
- Enhanced team productivity by implementing Agile methodologies and improving communication between cross-functional teams.
- Improved overall project efficiency with effective coordination between development, testing, deployment, and support teams during release cycles.
- Ensured alignment between business goals and technical requirements by working closely with stakeholders during sprint planning sessions.
- Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
- Mentored junior Scrum Masters and team members in Agile principles, promoting best practices within the organization.
- Reduced time-to-market with efficient backlog management and prioritization of tasks based on business objectives.
- Developed strong relationships with key stakeholders across various departments to enhance collaboration efforts on complex projects.
- Promoted customer-centric approach by incorporating user feedback into product development processes, ensuring end-user satisfaction.
- Established a strong foundation for successful project outcomes through efficient resource allocation and workload distribution among team members.
- Optimized existing workflows by analyzing performance metrics and implementing continuous process improvements tailored to specific organizational needs.
- Streamlined project delivery by conducting daily stand-ups, sprint planning, and review meetings for multiple projects simultaneously.
- Increased stakeholder satisfaction by maintaining transparent communication channels and providing regular updates on project progress.
- Managed risk effectively through comprehensive assessment, mitigation strategies, and contingency plans throughout the project lifecycle.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Consistently exceeded performance targets by diligently tracking project progress and proactively addressing any deviations from planned objectives.
Business Analyst
Centriq Insurance
11.2022 - 03.2023
- Creating Document Specifications
- Consult with functional unit management and personnel to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
- Interacting with the client for requirement gathering, designing, and reporting
- Creating Business Rules
- Preparing test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared.
- Working with the development team to get the bugs fixed
- Analyzing the change request and co-ordinating the changes required with the development team
- Creating Change Request Documents
- Training users to new features added
- Working on Agile.
- Team Scrum Master
- Good team management skills
- The ability to work in a team and individually
- Sound decision-making
- Excellent written and verbal communication skills
- The ability to work under pressure and to deadlines
- Good business judgment
- A good head for numbers
- Confidence
Business Analyst
Hollard Insurance Company
03.2013 - 10.2022
- Creating Document Specifications
- Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
- Interacting with the client for requirement gathering, designing and reporting
- Creating Business Rules
- Preparing test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared.
- Working with the development team to get the bugs fixed
- Analyzing the change request and co-ordinating the changes required with the development team
- Creating Change Request Documents
- Training users to new features added
- Working on Agile.
- Team Scrum Master
- Good team management skills
- The ability to work in a team and individually
- Sound decision-making
- Excellent written and verbal communication skills
- The ability to work under pressure and to deadlines
- Good business judgment
- A good head for numbers
- Confidence
Credit Controller
Hollard Insurance Company
05.2012 - 01.2013
- Debt Collecting
- Commissions
- Allocating banking
- Reconciling Accounts
- Capturing Payments
- Opening New Accounts
- Resolving Payment Queries
- Handling Customer Queries
- Good team management skills
- The ability to work in a team and individually
- Sound decision-making
- Excellent written and verbal communication skills
- The ability to work under pressure and to deadlines
- Good business judgment
- A good head for numbers
- Confidence
Credit Controller
Lion of Africa Insurance
08.2008 - 01.2012
- Debt Collecting
- Commissions
- Allocating banking
- Reconciling Accounts
- Capturing Payments
- Opening New Accounts
- Resolving Payment Queries
- Handling Customer Queries
- Good team management skills
- The ability to work in a team and individually
- Sound decision-making
- Excellent written and verbal communication skills
- The ability to work under pressure and to deadlines
- Good business judgment
- A good head for numbers
- Confidence
- Handling of all corporate accounts, responsible to resolve all queries internal and external. Reconciliations Compile and hand in monthly controls and report to management.
Cashier
Sibaya Casino
09.2005 - 08.2008
- Banking
- Filing/invoicing
- Assisting clients with balance inquiries and bank pin
- Escalating queries to relevant
- Capturing clients credit information
- Loading debit orders for clients
- Faxing and emailing statements
- Tracing payments
- Reversal of charges
- Updating clients information
- Liaising with banks
- Referring suspicious transactions to the Fraud department
- Offered a better opportunity
Admin Clerk/Cashier
Pick ‘n Pay
02.2003 - 03.2004
- Filing and Invoicing
- Data Capturer
- Checking Orders
- Dispatching
- Taking Orders
- Better growth at Sibaya Casino
Education
Matric - English, Afrikaans, Math’s, Accounting, Biology, Geography
Westham Secondary
National Certificate - Advanced Business Analysis, BA (NQF LEVEL 6)
Faculty Training Institute
11-2018
Accounting Skills 1, Development Software 1, Programming concepts, Introduction to Cobol, Information Systems 1, Language and Life Skills, Information Technology, Introduction to Database Practical, Computer Literacy
Technikon S.A
11-2000
Skills
Business analysis
Employee presentations
Curriculum planning
Cross-functional team development
Analytical mindset
Program planning
Requirements gathering
Software development
Budget administration
Program optimization
Primary Functions
Sun International is a holiday resort and casino chain with branches both nationally and internationally I joined Sun international. Three years ago were working at Sibaya casino and entertainment Kingdom, Kwa Zulu Natal as a cashier interacting with guests and providing loyal customer service.
Courses completed successfully in Sun International
- Ban the criminal
- Using a Computer and Managing Files
- Concepts of IT
- Emergency Procedures
- Most Valued Guest Training
- Responsible Gaming
- Money Laundering
- Aids Education
- SA Host
- Cultural Diversity
Timeline
IT Development Manager
Hollard Insurance Company Gauteng
11.2025 - Current
Senior Scrum Master
Hollard Insurance Company Gauteng
03.2023 - 10.2025
Business Analyst
Centriq Insurance
11.2022 - 03.2023
Business Analyst
Hollard Insurance Company
03.2013 - 10.2022
Credit Controller
Hollard Insurance Company
05.2012 - 01.2013
Credit Controller
Lion of Africa Insurance
08.2008 - 01.2012
Cashier
Sibaya Casino
09.2005 - 08.2008
Admin Clerk/Cashier
Pick ‘n Pay
02.2003 - 03.2004
Accounting Skills 1, Development Software 1, Programming concepts, Introduction to Cobol, Information Systems 1, Language and Life Skills, Information Technology, Introduction to Database Practical, Computer Literacy
Technikon S.A
National Certificate - Advanced Business Analysis, BA (NQF LEVEL 6)
Faculty Training Institute
Matric - English, Afrikaans, Math’s, Accounting, Biology, Geography
Westham Secondary