High interest in learning about different cultures
Keegan Abron ,Xakang
Import / Clearing Agent
Cape Town
Summary
Dynamic professional with a proven track record in import/export compliance and exceptional interpersonal communication, honed at In X Freight Pty Ltd. Excelled in streamlining clearance processes and fostering industry relationships, enhancing customer satisfaction and operational efficiency. Skilled in computer applications and adept at problem-solving, consistently delivering results under pressure.
Overview
8
8
years of professional experience
Work History
Import and Clearing Agent
In X Freight Pty Ltd
01.2020 - Current
- Completed accurate data input or corrections into computer files.
- Practiced customer satisfaction by providing timely and accurate shipment updates and tracking information.
- Used detailed/specific knowledge of tariffs to correctly code imported goods for customs.
- Handled various types of shipments including air, sea and road transportation modes while adhering to strict deadlines for completion of required tasks.
- Identified and resolved problems delaying timely release or movement of freight.
- Corresponded with business partners by written correspondence, telephone or e-mail.
- Assisted clients in obtaining necessary certifications and permits for their merchandise, streamlining clearance process.
- Developed strong relationships with customs officials, and service providers , facilitating easier resolution of any issues that arose during clearance.
- Examined cargo and freight shipments to check the condition of the goods.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Negotiated and arranged transport of goods with shipping or freight companies.
Restaurant Head Waiter
Cowboys and Cooks Sunset Beach
07.2018 - 12.2019
- Greeted new customers, discussed specials, and took drink orders.
- Focused on customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and communicating tasks to the wait staff.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Prepared specialty desserts for customers for special occasions.
- Managed food resources, memorized orders, and coordinated customer service.
Restaurant Waiter
Slug and Lettuce , Durbanville
04.2018 - 07.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Created warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Maintained clean and organized dining areas for optimal guest experience.
Food Waiter
Tigers Milk
07.2017 - 04.2018
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
Customer Assistant
Spar Supermarket
12.2016 - 12.2016
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Adapted quickly to new promotions or policy changes, ensuring accurate information was relayed to the customer.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
Education
No Degree - EXPORT PROCEDURES , REQUIRMENTS AND PROCESS
WESGRO
CAPE TOWN 04.2001 -
National Certificate Level 4 - Business Management
False Bay College
Cape Town, South Africa 04.2001 -
MATRIC -
RHODES HIGH SCHOOL
CAPE TOWN 04.2001 -
Skills
Computer literate ( Microsoft word/excel )
Import and export compliance
Documentation review
Ability to work under pressure
Interpersonal communication
Ability to adapt to changes and handle them with professionalism
Industry networking
Teamwork and collaboration
Integrity and honesty
Problem-solving aptitude
Analytical thinking
Interests
High interest in engaging in debates , all aspects
High interest in projects important for future planning within a company
High interest in most relative cultural topics
Highly interested in personal growth
Timeline
Import and Clearing Agent
In X Freight Pty Ltd
01.2020 - Current
Restaurant Head Waiter
Cowboys and Cooks Sunset Beach
07.2018 - 12.2019
Restaurant Waiter
Slug and Lettuce , Durbanville
04.2018 - 07.2018
Food Waiter
Tigers Milk
07.2017 - 04.2018
Customer Assistant
Spar Supermarket
12.2016 - 12.2016
No Degree - EXPORT PROCEDURES , REQUIRMENTS AND PROCESS
WESGRO
04.2001 -
National Certificate Level 4 - Business Management
False Bay College
04.2001 -
MATRIC -
RHODES HIGH SCHOOL
04.2001 -
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