Overview
Work History
Education
Personal Information
Education
First Names
Id Entity Number
Disclaimer
Timeline
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Philadelphia Sekete

Philadelphia Sekete

Customer Service Representative
Boksburg,GAUTENG

Overview

23
23
years of professional experience

Work History

Customer Service Representative

MTN SA
Kempton Park, Johannesburg
11.2018 - Current
  • Handle incoming calls, emails, and chats regarding telecom services such as mobile, internet, landline, or cable TV.
  • Provide accurate information on plans, packages, promotions, and services.
  • Assist customers with troubleshooting issues related to connectivity, device setup, service outages, or hardware problems.
  • Escalate unresolved technical problems to appropriate technical support teams.
  • Handle new service activations, upgrades, downgrades, transfers, and cancellations.
  • Coordinate installation and service appointments with field technicians.
  • Explain bills and charges to customers clearly.
  • Process payments, set up payment plans, and handle billing disputes or adjustments.
  • Update customer account information when needed.
  • Address customer concerns and dissatisfaction to prevent cancellations.
  • Recommend additional products or upgrades based on customer needs.
  • Accurately document all interactions and updates in the customer relationship management (CRM) system.
  • Follow company guidelines for data protection, conflict resolution, and compliance with telecom regulations.
  • Achieve individual and team KPIs such as call handling time, first-call resolution, customer satisfaction scores (CSAT), and sales conversions.
  • Continuously learn about new telecom products, service changes, and company policies to provide up-to-date information to customers.
  • Listen actively to customer grievances, empathize, and provide effective solutions to maintain brand loyalty.
  • REASON FOR LEAVING: ACCELERATION OF CAREER ADVANCEMENT

Sales Consultant

Telkom SA
Vaal Mall, Vanderbijlpark
07.2018 - 10.2018
  • BUILD A RELATIONSHIP WITH CLIENTS/CUSTOMERS
  • SELLING OF MOBILE PRODUCTS, CELLPHONES, DATA (PREPAID AND POST PAID, LTE, CELLULAR ACCESSORIES).
  • SELLING FIXED LINES INTERNET PACKAGES (FIBRE, VDS, ADSL).
  • STAY UPDATED WITH TELKOM'S LATEST DEVICES AND DEALS.
  • PROVIDE A POTENTIAL SOLUTION.
  • PROMOTE THE BRAND.
  • ADVICE CUSTOMERS ON OBF'S, INSURANCE AND REPAIR PROCESS.
  • ASSISTING CUSTOMERS WITH FIXED LINES AND CELLULAR TECHNICAL QUERIES.
  • ENSURE EXCLUSIVE SELLING OF THE PRODUCT IN TELKOM STORE.
  • CAPTURE INFORMATION ON AN INTERNAL CUSTOMER RELATIONS MANAGEMENT SYSTEM.
  • PROCESSING CONTRACTS IN STORE THROUGH VIA OUR CREDIT VETTING SYSTEM.
  • CHECK AND VERIFY CUSTOMER'S PAPERWORK TO DETECT FRAUDULENT APPLICATIONS.
  • FOLLOW UP ON CUSTOMER'S APPLICATIONS STATUS AND QUERIES.
  • AFTER SALE CUSTOMER SERVICE.
  • USING SYSTEM SUCH AS CRM, ARIA AND OMS.
  • TELKOM WEBSITE AND COVERAGE MAPS.

Nokia Solution Activator

FULLSIGNAL (Nokia SA)
Sunninghill, Johannesburg
11.2010 - 04.2012
  • BUILD A RELATIONSHIP WITH CLIENTS/CUSTOMERS.
  • BUILD RELATIONSHIP BETWEEN CONSULTANTS AND NOKIA REPS.
  • ACTIVATING SOLUTIONS LIKE OVI, GPS, OVI CHATS, FACE BOOK AND E-MAILS FOR THE CUSTOMERS/CLIENTS.
  • DETERMINE THE NEEDS OF A CLIENT/CUSTOMER.
  • PROVIDE A POTENTIAL SOLUTION.
  • INTRODUCE AND PROMOTE THE BRAND.
  • PROVIDE PRODUCTS EDUCATION THROUGH SAMPLING, PROMOTIONAL AND DEMONSTRATION EXERCISES.
  • INCREASE THE VISIBILITY OF THE PRODUCT IN THE VODACOM OUTLETS.
  • ENSURE EXCLUSIVE SELLING OF THE PRODUCT IN THE OUTLET.
  • COMPILING DAILY, WEEKLY AND MONTHLY REPORTS.
  • CONDUCT COMPETITOR ANALYSIS AND PROVIDE SUPPORT.
  • GATHER INFORMATION AND PROVIDE FEEDBACK TO THE MANAGERS.
  • DETERMINE THE BUYER'S MARKET TRENDS.
  • EVALUATE THE CUSTOMER/CLIENTS'S PRODUCT LIST AND MAKE SUGGESTIONS.
  • DEVELOP ACTION PLAN.
  • PROVIDE IN STORE PRODUCT TRAINING.
  • REASON FOR LEAVING: RETRENCHED

Senior Sales Consultant

GET MOBILE (MTN DEALERSHIP)
Bloem Plaza Mall, Bloemfontein
07.2010 - 10.2010
  • CUSTOMER SALES REPRESENTATIVE.
  • ACTING AS A HOSTESS WHEN RECEIVING CLIENTS/CUSTOMER.
  • ENSURE THE STORE IS TIDY AND CLEAN AND THAT STOCK IS SECURE.
  • CAPTURING CLIENTS'S/CUSTOMER'S INFORMATION TO THE SYSTEM.
  • CONTROL THE FLOW OF WORK IN THE ABSENCE OF THE MANAGER.
  • HANDLING CUSTOMERS/CLIENTS COMPLAINS AND QUERIES.
  • OPENING NEW APPLICATION FOR CLIENTS/CUSTOMERS.
  • TRACKING APPLICATION ON THE SYSTEM.
  • DO DAILY BANKING AND DAY END RECONS.
  • SELLING AIRTIME ELECTRONICALLY.
  • PETTY CASH AND FLOAT MANAGEMENT.
  • SENDING AND RECEIVING E-MAILS FROM HEAD OFFICE.
  • CAPTURING INVOICES ON THE SYSTEM.
  • SENDING APPROVED CONTRACTS FOR ACTIVATION.
  • CHECKING CLIENTS PAYMENTS ON THE SYSTEM.
  • MAKING NEW UPGRADES.
  • ORDERING AND RECEIVING STOCK ON THE SYSTEM.
  • RECEIVING STOCK FROM OTHER BRANCHES TO THE STORE.
  • PERFORMING DAILY, MONTHLY AND NATIONAL STOCK TAKE.
  • MAKING FOLLOW-UPS ON PENDING APPLICATION.
  • ATTEND TO TELEPHONE AND PERSONAL ENQUIRIES.
  • GENERAL FILING.
  • GENERAL ADMINISTRATION FUNCTIONS.
  • SAFE RECORD KEEPING OF STOCK.
  • PERFORM SIMSWAPS.
  • REASON FOR LEAVING: RECEIVED ANOTHER OFFER

Customer Sales Representative

MTN Service Provider
Bloem Plaza Mall, Bloemfontein
11.2008 - 07.2010
  • ACTING AS A HOSTESS WHEN RECEIVING CLIENTS/CUSTOMER.
  • ENSURE THE STORE IS TIDY AND CLEAN AND THAT STOCK IS SECURE.
  • CAPTURING CLIENTS'S/CUSTOMER'S INFORMATION TO THE SYSTEM.
  • CONTROL THE FLOW OF WORK IN THE ABSENCE OF THE MANAGER.
  • HANDLING CUSTOMERS/CLIENTS COMPLAINS AND QUERIES.
  • OPENING NEW APPLICATION FOR CLIENTS/CUSTOMERS.
  • TRACKING APPLICATION ON THE SYSTEM.
  • DO DAILY BANKING AND DAY END RECONS.
  • SELLING AIRTIME ELECTRONICALLY.
  • PETTY CASH AND FLOAT MANAGEMENT.
  • SENDING AND RECEIVING E-MAILS FROM HEAD OFFICE.
  • CAPTURING INVOICES ON THE SYSTEM.
  • SENDING APPROVED CONTRACTS FOR ACTIVATION.
  • CHECKING CLIENTS PAYMENTS ON THE SYSTEM.
  • MAKING NEW UPGRADES.
  • ORDERING AND RECEIVING STOCK ON THE SYSTEM.
  • RECEIVING STOCK FROM OTHER BRANCHES TO THE STORE.
  • PERFORMING DAILY, MONTHLY AND NATIONAL STOCK TAKE.
  • MAKING FOLLOW-UPS ON PENDING APPLICATION.
  • ATTEND TO TELEPHONE AND PERSONAL ENQUIRIES.
  • GENERAL FILING.
  • GENERAL ADMINISTRATION FUNCTIONS.
  • SAFE RECORD KEEPING OF STOCK.
  • PERFORM SIMSWAPS.
  • REASON FOR LEAVING: RETRENCHED

Debt Collector

VERICRED CREDIT BUREAU (PTY) LTD
Elizabeth Street, Bloemfontein
04.2008 - 10.2008
  • COLLECT DEBT ALLOCATED AND FOLLOW UP.
  • ATTEND TO TELEPHONE AND PERSONAL ENQUIRIES.
  • COMPILING AND UPDATING DATA.
  • PRINTING, FOLDING, SENDING OF POST.
  • HANDLING INCOMING AND OUTGOING FAXES.
  • RECEIVING, BALANCING, AND BANKING OF DAILY MONIES.
  • ANY LAWFUL AND REASONABLY TASK AS REQUESTED.
  • GENERAL FILING.
  • GENERAL ADMINISTRATION FUNCTION.
  • CHECKING AND TRACING OF DEBTOR'S INFORMATION ON THE SYSTEM.
  • SENDING AND RECEIVING E-MAIL FROM THE CUSTOMERS/CLIENTS.
  • REASON FOR LEAVING: RECEIVED ANOTHER OFFER

Receptionist

SEREECO OPTOMETRISTS
St Andrews Street, Bloemfontein
01.2003 - 04.2008
  • ACTING AS A HOSTESS WHEN RECEIVING CLIENTS/CUSTOMERS.
  • ENSURE THE STORE IS TIDY AND CLEAN AND THAT STOCK IS SECURE.
  • CAPTURING CLIENTS/CUSTOMER'S INFORMATION ON THE SYSTEM.
  • ORGANISING AND ARRANGING MEETINGS.
  • TAKING MINUTES AT THE MEETING.
  • CONTROL THE FLOW OF WORK IN THE ABSENCE OF THE MANAGER.
  • SENDING AND RECEIVING E-MAIL FROM THE CLIENTS/PATIENTS.
  • HANDLING CUSTOMER'S/CLIENTS COMPLAINS AND QUERIES.
  • MANAGING THE MANAGER'S DIARY.
  • TELEPHONE MANAGEMENT.
  • REGISTRATION OF PATIENTS.
  • CORRESPONDENCE REGISTER OF MEDICAL AID.
  • PETTY CASH AND FLOAT MANAGEMENT.
  • CONFIRMATION OF BENEFITS WITH THE MEDICAL AID.
  • CLAIMING FUNDS FROM THE MEDICAL AID.
  • DO DAILY BANKING.
  • CHECKING PAYMENTS FROM THE MEDICAL AID.
  • SENDING OLD UNPAID BALANCES TO THE COMPANY LAWYER.
  • TYPING LETTERS TO THE PATIENTS.
  • FOLLOW UP ON PAYMENTS.
  • PROVIDE ALL THE NECESSARY SECRETARIAL DUTIES.
  • REASON FOR LEAVING: GROWTH AND STABILITY

Education

GRADE 12 - SETWANA, ENGLISH, AFRIKAANS, BUSINESS ECONOMICS, GEOGRAPHY

KOVSIE CENTRE FOR ADULT EDUCATION

SHORT PROGRAMME - SALES AND MARKETING

DAMELIN

END USER COMPUTING - BASIC CONCEPT OF INFORMATION TECHNOLOGY, USING THE COMPUTER AND MANAGING FILES, MICROSOFT WORD, MICROSOFT EXCEL, POWERPOINT, ACCESS, INTERNET, E-MAIL

ATTI COMPUTER COLLEGE

Personal Information

  • Health Status: EXCELLENT
  • Criminal Record: NONE
  • Date of Birth: 1982-02-18
  • Gender: FEMALE
  • Nationality: SOUTH AFRICAN
  • Driving License: CODE B
  • Religion: CHRISTIAN
  • ID Number: 8202180704086

Education

KOVSIE CENTRE FOR ADULT EDUCATION, GRADE 12, SETWANA, ENGLISH, AFRIKAANS, BUSINESS ECONOMICS, GEOGRAPHY, DAMELIN, SHORT PROGRAMME IN SALES AND MARKETING, SALES AND MARKETING, 016 41 4154, ATTI COMPUTER COLLEGE, END USER COMPUTING, 8STB012, BASIC CONCEPT OF INFORMATION TECHNOLOGY, USING THE COMPUTER AND MANAGING FILES, MICROSOFT WORD, MICROSOFT EXCEL, POWERPOINT, ACCESS, INTERNET, E-MAIL, 051 430 2415 / 051 4322432

First Names

KEDUMETSE PHILADELPHIA

Id Entity Number

8202180704086

Disclaimer

I SOLEMNLY DECLARE THAT THE INFORMATION MENTIONED ABOVE IS TRUE AND CORRECT IN EVERY RESPECT.

Timeline

Customer Service Representative

MTN SA
11.2018 - Current

Sales Consultant

Telkom SA
07.2018 - 10.2018

Nokia Solution Activator

FULLSIGNAL (Nokia SA)
11.2010 - 04.2012

Senior Sales Consultant

GET MOBILE (MTN DEALERSHIP)
07.2010 - 10.2010

Customer Sales Representative

MTN Service Provider
11.2008 - 07.2010

Debt Collector

VERICRED CREDIT BUREAU (PTY) LTD
04.2008 - 10.2008

Receptionist

SEREECO OPTOMETRISTS
01.2003 - 04.2008

GRADE 12 - SETWANA, ENGLISH, AFRIKAANS, BUSINESS ECONOMICS, GEOGRAPHY

KOVSIE CENTRE FOR ADULT EDUCATION

SHORT PROGRAMME - SALES AND MARKETING

DAMELIN

END USER COMPUTING - BASIC CONCEPT OF INFORMATION TECHNOLOGY, USING THE COMPUTER AND MANAGING FILES, MICROSOFT WORD, MICROSOFT EXCEL, POWERPOINT, ACCESS, INTERNET, E-MAIL

ATTI COMPUTER COLLEGE

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