Cardinal
Kedibone Tracey
Insurance Specialist- LIISA
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Corporate Claims Consultant
Risk Benefit solutions
Johannesburg
01.2023 - Current
- Building professional relationships
- Load claims information onto any future client or claims system
- Registration of claims on the Bridge Taxi Finance book
- Improving turn-around times on claims by delivering service excellence
- Assist clients with claims related problems and report all deviations to reporting level
- Compile and submit outstanding claims report as per set standard.
Personal Lines Claims Consultant
Risk Benefit Solutions
Cape Town
10.2022 - 12.2023
- Registration and facilitation of motor and non-motor claims
- Notifying the relevant insurance company that they will be receiving a claim form
- Continuously follow up on claim progress with insurers
- Collecting all important information from clients
- Liaising with clients regarding appointments
- Discussing settlement with client and ensuring client signs agreement of loss.
Personal Lines Underwriter
Risk Benefit solutions
Cape Town
05.2022 - 09.2022
- Action Renewals (monthly/ annually)
- Attending to all client and insurer queries within prescribed SLA’s and turn-around times
- Providing quotes on existing policies upon a client request for the addition/ removal of an item/ asset
- Process cancellations in accordance with internal operating procedures and time frames
Personal Lines Underwriter
Pogir Bastion & Associates
Johannesburg
02.2019 - 03.2022
- Building and maintaining internal and external relationships with clients and insurers
- Processing quotes new business,amendments,and client queries
- Answered customer questions via telephone, email and web chats.
- Processing renewals and cancellations
- Responding to customer complaints
- Identified possible risks and recommended solutions.
Personal Lines Underwriter
Iemas Insurance Brokers
Centurion
08.2018 - 01.2019
- Credit control
- Policy administration
- Renewal processing
- Email & telephonic amendments,queries and complaints
- Developed and maintained strong relationships with customers, agents and other insurance companies.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
Medical Aid Underwriter
Medshield Medical Scheme
Johannesburg
09.2017 - 02.2018
- Recommend improvements/identify gaps in underwriting guidelines relating to Membership
- Ensure Schemes underwriting to new members is in line with CMS requirements
- Adhere and apply to the ISO accreditation process
- Give clinically appropriate and relevant exclusion to new members on the Scheme
- Strengthened communication skills through regular interactions with others.
Business Retention Specialist
Alexander Forbes Insurance
Pretoria
02.2014 - 03.2016
- Multi claimants (actions, endorsements)
- Full function portfolio management for the Tshwane region
- Training Servicing consultants on competitors’ policies to ensure retention of clients
- Underwriting new business as per Alexander Forbes Mandate
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed new strategies for customer retention activities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
National Senior Certificate
Sandringham High School
Johannesburg 01.2001 - 11.2004
NQF4 - Short Term Insurance
Inseta
Johannesburg 01.2007 - 02.2007
RE 5 -
Moonstone
Johannesburg 06.2012 - 06.2012
NQF 5 - Higher Certificate Short Term Insurance
License To Skill
Johannesburg 03.2020 - 11.2021
Skills
Claims handling
undefinedAffiliations
Insurance Institute of South Africa
Software
TIAL
Persetel
Microsoft office
Timeline
Corporate Claims Consultant
Risk Benefit solutions
01.2023 - Current
Personal Lines Claims Consultant
Risk Benefit Solutions
10.2022 - 12.2023
Personal Lines Underwriter
Risk Benefit solutions
05.2022 - 09.2022
NQF 5 - Higher Certificate Short Term Insurance
License To Skill
03.2020 - 11.2021
Personal Lines Underwriter
Pogir Bastion & Associates
02.2019 - 03.2022
Personal Lines Underwriter
Iemas Insurance Brokers
08.2018 - 01.2019
Medical Aid Underwriter
Medshield Medical Scheme
09.2017 - 02.2018
Business Retention Specialist
Alexander Forbes Insurance
02.2014 - 03.2016
RE 5 -
Moonstone
06.2012 - 06.2012
NQF4 - Short Term Insurance
Inseta
01.2007 - 02.2007
National Senior Certificate
Sandringham High School
01.2001 - 11.2004
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