Cardinal
Kedibone Tracey
Insurance Specialist- LIISA
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Corporate Claims Consultant
Risk Benefit solutions
Johannesburg
01.2023 - Current
- Building professional relationships
- Load claims information onto any future client or claims system
- Registration of claims on the Bridge Taxi Finance book
- Improving turn-around times on claims by delivering service excellence
- Assist clients with claims related problems and report all deviations to reporting level
- Compile and submit outstanding claims report as per set standard.
Personal Lines Claims Consultant
Risk Benefit Solutions
Cape Town
10.2022 - 12.2023
- Registration and facilitation of motor and non-motor claims
- Notifying the relevant insurance company that they will be receiving a claim form
- Continuously follow up on claim progress with insurers
- Collecting all important information from clients
- Liaising with clients regarding appointments
- Discussing settlement with client and ensuring client signs agreement of loss.
Personal Lines Underwriter
Risk Benefit solutions
Cape Town
05.2022 - 09.2022
- Action Renewals (monthly/ annually)
- Attending to all client and insurer queries within prescribed SLA’s and turn-around times
- Providing quotes on existing policies upon a client request for the addition/ removal of an item/ asset
- Process cancellations in accordance with internal operating procedures and time frames
Personal Lines Underwriter
Pogir Bastion & Associates
Johannesburg
02.2019 - 03.2022
- Building and maintaining internal and external relationships with clients and insurers
- Processing quotes new business,amendments,and client queries
- Answered customer questions via telephone, email and web chats.
- Processing renewals and cancellations
- Responding to customer complaints
- Identified possible risks and recommended solutions.
Personal Lines Underwriter
Iemas Insurance Brokers
Centurion
08.2018 - 01.2019
- Credit control
- Policy administration
- Renewal processing
- Email & telephonic amendments,queries and complaints
- Developed and maintained strong relationships with customers, agents and other insurance companies.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
Medical Aid Underwriter
Medshield Medical Scheme
Johannesburg
09.2017 - 02.2018
- Recommend improvements/identify gaps in underwriting guidelines relating to Membership
- Ensure Schemes underwriting to new members is in line with CMS requirements
- Adhere and apply to the ISO accreditation process
- Give clinically appropriate and relevant exclusion to new members on the Scheme
- Strengthened communication skills through regular interactions with others.
Business Retention Specialist
Alexander Forbes Insurance
Pretoria
02.2014 - 03.2016
- Multi claimants (actions, endorsements)
- Full function portfolio management for the Tshwane region
- Training Servicing consultants on competitors’ policies to ensure retention of clients
- Underwriting new business as per Alexander Forbes Mandate
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed new strategies for customer retention activities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
National Senior Certificate
Sandringham High School
Johannesburg 01.2001 - 11.2004
NQF4 - Short Term Insurance
Inseta
Johannesburg 01.2007 - 02.2007
RE 5 -
Moonstone
Johannesburg 06.2012 - 06.2012
NQF 5 - Higher Certificate Short Term Insurance
License To Skill
Johannesburg 03.2020 - 11.2021
Skills
Claims handling
Claims reporting systems
Corporate presentations
Account management
Underwriting and adjustments
Negotiation
Affiliations
Insurance Institute of South Africa
Software
TIAL
Persetel
Microsoft office
Timeline
Corporate Claims Consultant
Risk Benefit solutions
01.2023 - Current
Personal Lines Claims Consultant
Risk Benefit Solutions
10.2022 - 12.2023
Personal Lines Underwriter
Risk Benefit solutions
05.2022 - 09.2022
NQF 5 - Higher Certificate Short Term Insurance
License To Skill
03.2020 - 11.2021
Personal Lines Underwriter
Pogir Bastion & Associates
02.2019 - 03.2022
Personal Lines Underwriter
Iemas Insurance Brokers
08.2018 - 01.2019
Medical Aid Underwriter
Medshield Medical Scheme
09.2017 - 02.2018
Business Retention Specialist
Alexander Forbes Insurance
02.2014 - 03.2016
RE 5 -
Moonstone
06.2012 - 06.2012
NQF4 - Short Term Insurance
Inseta
01.2007 - 02.2007
National Senior Certificate
Sandringham High School
01.2001 - 11.2004