Kebareng Mohutsiwa
Account Manager
Vereeniging
Summary
Personable and dedicated professional with solid foundation in customer relations and project coordination. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
4
4
Languages
1
1
Certificate
Work History
Account Manager
Spectank Ultimate Solutions Vaal
07.2023 - 05.2024
- Built and maintained strong client relationships for repeat business
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Business Development Officer
Westvaal Diesel and Projects
01.2021 - 01.2023
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members, sharing expertise and fostering a collaborative work environment focused on achieving shared goals.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed new sales strategies to target untapped markets, resulting in increased revenue generation.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Negotiated prices, terms of sales and service agreements.
E-Commerce
Edcon
01.2020 - 10.2020
- Published new products to maximize exposure and increase sales
- Enhanced brand awareness through supportive digital marketing initiatives
- Reported performance metrics weekly and monthly to improve strategies
- Optimized product pages on Magento for higher engagement and conversions
- Analyzed performance metrics to refine sales strategies
- Executed digital marketing to boost brand awareness
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Created compelling content for product descriptions, improving conversion rates on the company''s e-commerce platform.
- Photographed merchandise and wrote descriptions of products for sale via e-commerce.
Technical Sales Rep
Zabele Eng & Projects
01.2019 - 01.2020
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Conducted regular performance reviews of sales territories, identifying areas for improvement and reallocating resources accordingly.
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Assisted marketing team in developing collateral materials that highlighted key product features and benefits to attract potential buyers.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Maintained up-to-date expertise in industry trends and competitor offerings, ensuring a competitive edge in negotiations.
- Collaborated with customers and asked questions to assess needs and budgets.
- Attended local and national trade shows to discover new products and services for addition to company's current offerings.
- Championed new product lines by educating customers on features, advantages, and applications relevant to their businesses.
- Attended product-related technical shows and other activities to represent company products and services.
- Negotiated favorable contract terms with suppliers, reducing costs without compromising quality or delivery timelines.
Sales Representative
Roots Sales & Merchandise (FMCG)
07.2017 - 01.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Participated in trade shows and conferences to network and generate leads.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Retail Business Management National Diploma -
Vaal University of Technology
Grade 12 - undefined
Technical High School Sasolburg
Skills
Computer Proficiency
Strong Numeracy Skills
Problem-Solving Orientation and Creativity
Networking and Negotiation Skills
Commercial Awareness
Account management
Teamwork and collaboration
Customer service
Client relationship building
Customer satisfaction
Team Training
Sales meetings and orientations
Personal Information
Driving License: Code 08
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Sesotho
Upper intermediate (B2)
Zulu
Upper intermediate (B2)
Certification
Retail Business Management (NQF 06)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Studying new trends
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Flexible work hoursCompany CultureCareer advancementWork-life balanceTeam Building / Company RetreatsTimeline
Account Manager
Spectank Ultimate Solutions Vaal
07.2023 - 05.2024
Business Development Officer
Westvaal Diesel and Projects
01.2021 - 01.2023
E-Commerce
Edcon
01.2020 - 10.2020
Retail Business Management (NQF 06)
09-2019
Technical Sales Rep
Zabele Eng & Projects
01.2019 - 01.2020
Sales Representative
Roots Sales & Merchandise (FMCG)
07.2017 - 01.2019
Grade 12 - undefined
Technical High School Sasolburg
Retail Business Management National Diploma -
Vaal University of Technology