Summary
Overview
Work History
Education
Skills
Software
References
Timeline
Generic

Kearabetswe Boipelo Sithole

Business Operations Assistant(Financial Admin)
Pretoria

Summary

Success driven business Operations assist with over 3 years of experience in operations, financial and business analytics demonstrating a strong impact in service delivery at SEDFA. Expertise includes customer service, effective communication, and proficiency in Microsoft Office applications. Proven ability to manage multiple tasks under pressure while ensuring compliance and risk management. Recognized for contributions as a company occupational health and safety officer, leveraging analytical skills to enhance operational efficiency. Committed to continuous professional development in financial acumen and strategic banking practices.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Business Operations Assistant (Financial Admin)

Small Enterprise Development and Finance Agency
03.2025 - Current
  • In this role, my responsibilities include overseeing the lending process from application to disbursement. This involves ensuring compliance with all regulatory requirements and maintaining accurate records throughout the lending cycle. Additionally, the role requires collaboration with various departments to streamline operations and improve service delivery to clients.
  • Manage the end-to-end direct lending process, enhancing operational efficiency.
  • Ensure adherence to regulatory standards and internal policies.
  • Collaborate with cross-functional teams to optimize lending procedures.
  • Provide exceptional customer service through effective client communication.
  • Monitor loan performance and report on key metrics to inform decision-making.
  • Making use of platforms like bizportal to do extensive background check on the credibility of clients and the suppliers they choose to work with.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Contributed to employee training programs to ensure consistent knowledge of company policies, procedures, and best practices across the organization.
  • Collected, arranged, and input information into database system.

Business Operations Intern

Small Enterprise Development and Finance Agency
04.2024 - 02.2025
  • Analyzed financial reports to identify trends and potential areas for improvement within the organization''s operations.
  • Increased team productivity by optimizing resource allocation and task prioritization.
  • Participated in project management activities, assisting in the planning, execution, and monitoring of key initiatives.
  • Enhanced operational efficiency through thorough analysis of company procedures and suggesting improvements.

Direct Lending Operations Officer - Learner

Small Enterprise Finance Agency
07.2023 - 03.2024
  • As a Direct Lending Operations Officer - Learner at SEFA, the focus was on acquiring practical knowledge in lending operations. This involved assisting in various stages of the lending process and gaining insights into compliance and risk management. The position provided a solid foundation for understanding operational workflows and client interactions.
  • Assisted in processing loan applications and documentation.
  • Learned about compliance requirements and risk assessment methodologies.
  • Engaged with clients to gather information and clarify lending options.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Call Center Agent - Learner

Small Enterprise Finance Agency
03.2023 - 06.2023
  • Employee understanding and communication. Facilitate communication between employees and applicants, liaise with clients everyday to ensure customer satisfaction, answer calls, manage company reception
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Addressed customer account discrepancies and concerns.

Education

National Certificate(NQF5) - Banking And Finance

Cornerstone Performance Solutions
02.2024

Formal Certificate - Financial Investigation

Enterprises At University of Pretoria
09.2024

Matric - undefined

I.R Lesolang High
12.2019

Bachelor of Commerce in Financial Accounting - Financial Accounting

University of South Africa
12-2027

Formal Certificate - Financial Modelling And Analysis

University of Cape Town(online)
12-2025

Skills

  • Customer Service
  • Effective Communication
  • Operational Efficiency
  • Risk Management
  • Regulatory Compliance
  • Financial Acumen
  • Business analytics
  • Payroll administration
  • Sales support
  • Document preparation

Software

Course in Advanced excel

References

Jeanette Matsetela - Principal (Babinaphuthi)_ 083303341

Tsholofelo Sithebe - Senior Auditor (SEDFA)_0794909563

Danisile Shongwe - Occupation Health Leader (SEDFA)_0716042018

Mampedi Dinala - HR Specialist (SEDFA)_0658016905

Timeline

Business Operations Assistant (Financial Admin)

Small Enterprise Development and Finance Agency
03.2025 - Current

Business Operations Intern

Small Enterprise Development and Finance Agency
04.2024 - 02.2025

Direct Lending Operations Officer - Learner

Small Enterprise Finance Agency
07.2023 - 03.2024

Call Center Agent - Learner

Small Enterprise Finance Agency
03.2023 - 06.2023

Matric - undefined

I.R Lesolang High

National Certificate(NQF5) - Banking And Finance

Cornerstone Performance Solutions

Formal Certificate - Financial Investigation

Enterprises At University of Pretoria

Bachelor of Commerce in Financial Accounting - Financial Accounting

University of South Africa

Formal Certificate - Financial Modelling And Analysis

University of Cape Town(online)

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Kearabetswe Boipelo SitholeBusiness Operations Assistant(Financial Admin)