Keaoleboga Maggie Bergh
Universal Banker
Vryburg
Summary
Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Universal Banker
Standard Bank
08.2022 - Current
- To provide banking assistance to clients by performing a wide range of tasks, ensuring timeliness and customer satisfaction
- Their responsibilities revolve around handling and processing accounts, accomplishing requests from clients, and addressing inquiries and complaints, responding to them promptly and efficiently
Sales Consultant
Absa
11.2018 - 07.2022
- Conduct a thorough customer needs analysis, through customer engagement in order to provide the appropriate banking advice and guidance
- Act as a single point of reference to appropriately solution client
- Be accountable for customer on boarding and end to end sales fulfilment by utilizing the appropriate systems (E2E)
- Acquire new primary customerʼs relationships by utilizing internal and external resources
- Identify sales gaps by comparing actual against target
- Comply with all sales audit requirements as prescribed by operational risk requirement
- Retain existing primary and secondary customer relationship through effective cross selling and converting qualified sales leads into sales, by utilizing the sales leads
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
Sales Consultant
Capitec Bank
07.2017 - 10.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Sales Consultant
African Bank
08.2016 - 07.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Office Administrator
S & K Dintwe
07.2015 - 06.2016
- Administrative assistant includes
- Coordinate company transport Governance Processes, Consolidate statistics every month
- Responsible of day to day functioning of the company
- Typing monthly report
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Education
AAT CERTIFICATE -
ORBIT COLLEGE
01.2016 - 01.2017
Regulatory examination (RE5) - undefined
MOONSTONE
01.2014 - 01.2015
NQF LEVEL 6 -
MILPARK BUSINESS COLLEGE
JOHANNESBURG 02.2025 - Current
NQF LEVEL 5 ACCOUNTING SCIENCES - Accounting
UNISA
PRETORIA 04.2001 -
Skills
Transaction processing
Accomplishments
- 2019, Recognition for team player
- 2019, Overall year performance received a very strong rating
- 2020, Top consultant in gold region
- 2020, Overall year performance received a very strong rating
- 2021, Received recognition for top consultant in selling premium
- 2021, Overall year performance received a strong rating
Personal Information
- Place of Birth: Vryburg
- Date of Birth: 07/05/90
- Gender: Female
- Nationality: South African
- Driving License: Code B
- Marital Status: Single
Timeline
NQF LEVEL 6 -
MILPARK BUSINESS COLLEGE
02.2025 - Current
Universal Banker
Standard Bank
08.2022 - Current
Sales Consultant
Absa
11.2018 - 07.2022
Sales Consultant
Capitec Bank
07.2017 - 10.2018
Sales Consultant
African Bank
08.2016 - 07.2017
AAT CERTIFICATE -
ORBIT COLLEGE
01.2016 - 01.2017
Office Administrator
S & K Dintwe
07.2015 - 06.2016
Regulatory examination (RE5) - undefined
MOONSTONE
01.2014 - 01.2015
NQF LEVEL 5 ACCOUNTING SCIENCES - Accounting
UNISA
04.2001 -
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